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Associate Product/Project Manager

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One of our valued Fortune 500 financial service clients is in need of a freelance Associate Product/Project Manager to work on their Business Loyalty Program which creates and enhances business partnership custom solutions offering any combination (or all) of the following: program design and execution, redemption options and fulfillment, customer servicing, marketing, and analytics.

Responsibilities:
• Manage new functionalities and capabilities for Loyalty and Membership Rewards platform
• Engage with internal Subject Matter Experts to write “requirements”, “user stories” and “acceptance criteria”. These are the steps before a Partner launches Loyalty/Rewards Program live.
• Manage prioritization of campaign documentation with internal teams and communicate to external vendors (agencies, business partnerships.
• Participate in “sprint review planning” and “demo sessions” – which are planning and campaign testing sessions with the client’s reward programs to customers.
• Interface regularly with product managers, internal teams, external clients, and external vendors
• Maintain excellent documentation relating to existing processes, and develop creative solutions for improving those processes.

Qualifications:
• 2 – 4 years of relative work experience.
• The candidate must be detail-oriented with a focus on the drivers of delivery across client and internal teams
• Ability to manage expectations of multiple stakeholders
• Self-motivated with ability to manage multiple priorities to drive results
• Excellent written and oral communication skills
• Ability to work in fast paced working environments—able to quickly shift focus/direction while focusing on driving results
• Proven relationship management skills collaborating with internal and external partners
• PMP certifications and/or experience working in Agile development methodology a plus

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