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Associate Producer

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The Associate Producer of Operations for Online supports the development & optimization of all aspects of the seasonal product pipeline by division & market. This includes defining & refining processes & procedures for delivering product to the site while driving flawless execution across teams and standing for operational excellence. Acts as an advocate within the brand for operational effectiveness. Is the brand POC for severity tracking & resolution, partnering with technical teams to define site & tool enhancements. Builds strong relationships with functional leads to drive change to business process within their teams. Partner with the Marketing Delivery Producers as a subject matter expert in our tools to ensure product & category sort readiness in support of major marketing campaigns.

RESPONSIBILITIES
• Drive operational excellence throughout product set up milestones in partnership with IM and Merchant leads for timely & flawless execution.
• Continually assess cross-functional business processes for effectiveness and improvement. Work with management to drive change across teams.
• Serve as brand Project Manager to deploy website and tool enhancements and/or bug fixes. Work with Product management to define business requirements as well as develop and execute effective training.
• Develop communication, training, and processes related to future functional enhancements and releases to the site.
• Brand POC for implementation of Omni-channel enhancements.
• Support Sr. Producers in implementation of special projects, e.g. Outlet, Reviews 2.0, Product Recommendations, etc…
• Partner with members of functional teams including Planning, Merchandising, Photo Studio, Marketing, Web Content Development, Product Management and IT for driving operational excellence throughout the organization.
• Drive results as first line of support for cross-functional teams when website and tool issues occur. When needed, work with IT Service Level Management and other IT partners to facilitate resolution and communicate updates to brand teams.
• Serve as additional after hour support to troubleshoot site/tool issues to mitigate business impact. Escalate to senior management as needed.
• Facilitate the development and execution of special projects, policies, systems and training.

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