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Associate Producer - Online Operations/E-Commerce

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A popular apparel brand is seeking an Associate Producer of Operations with 2+ years of experience, ideally in e-commerce. This person will support the development & optimization of all aspects of the seasonal product pipeline by division & market. This includes defining & refining processes & procedures for delivering product to the site while driving flawless execution across teams and standing for operational excellence. You will be the brand POC for severity tracking & resolution, partnering with technical teams to define site & tool enhancements. You will build strong relationships with functional leads to drive change to business process within their teams, and partner with the Marketing Delivery Producers as a subject matter expert in our tools to ensure product & category sort readiness in support of major marketing campaigns. 

RESPONSIBILITIES 
• Drive operational excellence throughout product set up milestones in partnership with IM and Merchant leads for timely & flawless execution. 
• Continually assess cross-functional business processes for effectiveness and improvement. Work with management to drive change across teams. 
• Serve as brand Project Manager to deploy website and tool enhancements and/or bug fixes. Work with Product management to define business requirements as well as develop and execute effective training. 
• Develop communication, training, and processes related to future functional enhancements and releases to the site. 
• Brand POC for implementation of Omni-channel enhancements. 
• Support Sr. Producers in implementation of special projects, e.g. Outlet, Reviews 2.0, Product Recommendations, etc… 
• Partner with members of functional teams including Planning, Merchandising, Photo Studio, Marketing, Web Content Development, Product Management and IT for driving operational excellence throughout the organization. 
• Drive results as first line of support for cross-functional teams when website and tool issues occur. When needed, work with IT Service Level Management and other IT partners to facilitate resolution and communicate updates to brand teams. 
• Escalate to senior management as needed. 
• Facilitate the development and execution of special projects, policies, systems and training. 


 

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