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Associate Customer Operations Specialist

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Are you friendly, organized and enthusiastic? Are you looking for your next project and want to work with an innovative company at the top of its industry? Well then we want to talk with you!

Our client, a top credit card company, is looking for a Customer Operations Services (COS) to join their growing team! As the COS you will act as a single point of contact for their external customers and internal business partners. In addition you will complete analysis of a wide variety of customer business and technical inquiries, providing end-to-end ownership. You will be in essence ‘the face” of the company to ensure their customers receive world-class support.

We are looking for someone who is motivated to be a part of driving a world beyond cash. Someone who can embrace change by keeping an open mind to changing plans and incorporate change into your daily work life as well as someone who understands relationships and participates in teamwork and collaborative efforts.

Sound good? Excellent, let’s talk about some of the day to day activities!

− You will provide operational and technical support for customers by proactively analyzing a wide variety of issues, determine needed actions, and follow through to resolution
− You will interact with customers to provide information in response to inquiries about products or services, handle, resolve or coordinate the resolution of customer issues
− You will Serve as focal point for basic customer issues, concerns and requests for enhancements
− You will capture detailed and accurate information about issues, concerns and enhancements

What is required for the role? I’m so glad you asked! Let’s take a look!

− You must have a basic understanding of the four party payment process model
− You must meet or exceed target departmental objectives related to key performance on issue resolution, customer satisfaction and overall availability to handle customer inquiries
− This role requires general supervision; decisions and actions are based on established procedures and assigned tasks.

To be successful in this job you should possess:

- A basic college education or equivalent work experience with emphasis in business, finance or information technology
- Previous experience supporting external customers
- Good interpersonal and team oriented skills
- Basic written and verbal communications skills
- Basic computer skills (Mainframe, Microsoft Office)
- The ability to organize and prioritize tasks based on current business needs

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