Associate Content Stategist - Customer

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We are seeking a candidate with a background in content strategy and web production to join our expanding Digital Media Group. The Associate Content Strategist will help lead and manage the full lifecycle development and implementation of on-line consumer marketing campaigns, promotions, content and customer experience optimization projects for our client. The Associate Content Strategist will be responsible for content planning and regular site updates, particularly related to technology, mobile web, support and customer self-care. The position will contribute to the development of the client's cross platform strategic direction with a focus on continuously improving the website through innovation, creating new ideas/pages/modules that meet business goals, solving usability issues and keeping abreast of developing technologies.

Job Responsibilities
• Assist in the discovery process on large projects and accurately scope projects, developing documentation that communicates the user experience, business strategy and best practices
• Build and coordinate a shared vision with multiple departments to gain support for strategic initiatives and balance the needs of multiple stakeholders
• Creating and maintaining project schedules, tracking deliverables and establishing priorities
• Provide direction for graphic designers, copywriters and integrators through creative briefs and group meetings to help achieve site goals utilizing web best practices, clarify strategic requirements, explain complex ideas clearly and manage expectations
• Provide leadership in defining objectives and strategies for user experience and content
• Work in an independent fashion, solve problems, make decisions and communicate effectively in difficult situations
• Create and format web pages, using both a CMS and in HTML/CSS

Skills and Qualifications
• Prior experience (2-4 years) as an interactive content strategist/producer or directly related experience
• Excellent organizational and project management skills with experience managing multiple projects with competing priorities
• Motivated self-starter with the ability to manage multiple projects at a time
• Experience in developing support content and demos a plus
• Strong written & oral communication as well as presentation skills
• Strong knowledge of web development technologies
• Bachelor's degree or equivalent required

Software Skills
• Solid knowledge of HTML and CSS
• Experience with content management systems
• A diverse body of work that demonstrates your ability to work on a variety of different kinds of projects
• Strong ability to plan and work through complex challenges with a team of creative problem-solvers
• Experience working on customer-facing communication of marketing initiatives for entertainment content and/or entertainment technology brands is a BIG plus
• Strong problem solving ability by presenting your most challenging project management solution