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Associate Account Manager

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Reporting to Account Director, Communications, the Account Manager (AM) serves as the primary business contact for the client and is responsible for client satisfaction. The AM is expected to consistently provide exceptional customer service to accounts, as well as represent client needs and goals within the communications organization to ensure quality. In addition, the AM will build relationships with clients to encourage collaborative creative opportunities.
Serving as the primary contact for the brand, the Account Manager must understand strategic insights and business needs to manage business partner relationships and communications program plans to drive business growth. This leadership position demands strong communications and collaborative skills to build and sustain relationships with the sales and marketing teams of the other businesses.


SPECIFIC RESPONSIBILITIES
• Responsible for all client communications, conflict resolution, and compliance on client deliverables.
• Ensures that client issues are dealt with in an efficient manner, informing the Account Director or VP Communications of any problems that may arise.
• Communicates the client's goals and represent the client's interests to the team.
• Leads the planning brief process with the client, ensuring thoughtful and complete
project planning.
• Creates the resulting planning briefs as well specific project briefs.
• Assists in coordinating, directing and monitoring creative work performed by external advertising agencies and other vendors.
• Ensures that all deliverables meet the requirements established in the creative brief.
• Partners with Market Research and Communications analytics teams to ensure
that campaign or project objectives are measured.
• Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.


FUNDAMENTAL CHARACTERISTICS
• Proven Account Management skills required in order to create, maintain and enhance client relationships
• Extremely detail oriented
• Technical competence (understand software, hardware, networks, etc)
• Motivated, goal oriented, persistent and a skilled negotiator
• High level of initiative and work well in a team environment
• Excellent written and oral communication skills

EDUCATION AND EXPERIENCE REQUIREMENTS
Bachelors Degree in relevant field (Communications, Advertising or Marketing).
Minimum of 3 years communication, advertising or marketing experience required.
Experienced in working with cross-functional teams to deliver communications plans.
Strategic thinker, detail oriented, proactive problem-solver, solid understanding of human relations, collaborator with proven track record of delivering results within budget, timeline and brand strategy.

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