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Assistant Manager, Consumer Review Program (eCommerce)

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Our client, a global retailer, is looking for a talented Assistant Manager of Site Merchandising to join their team. This isn't your typical eCommerce merchandising position - if you have been searching for an opportunity to gain experience in managing User Generated Content, this role is for you!

In this exciting position, you will play an integral role in managing our client's invite-only customer sampling & review program. Responsibilities will include:
- Overseeing all email communication related to the consumer review program; email correspondence to be generated by program members/customers, suppliers, third party business partners, third party warehouse facility, and in-house merchants. You will determine which boilerplate response can be applied to each inquiry, or compose original email content that adheres to brand guidelines
- Maintaining and updating sampling portal per campaign cycle; help develop optimal sample upload & customer order extraction processes; manage program/customer invitation and selection; share knowledge of system by documenting and sharing best practices.
- Compiling monthly reports that summarize the program’s overall success and areas of opportunities, and make recommendations for optimization based on metrics. Perform audits of program member compliance rates; manage membership withdraws; and extend program invitations based upon sampling needs.
- Manage special projects associated with all sampling programs, as needed. Projects to include overseeing the exit strategy for samples not selected by customers; utilizing internal associate sampling program to run one-off sampling events in the office; assist with various subscription sampling box programs.
- Resolve customer facing content issues related to site assets and navigation and item data by researching identified issues; proposing solutions; recommending next steps to manager; executing solutions; and performing quality assurance tasks.

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