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Assistant Account Manager (2)

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We are looking for an Assistant Account Manager to work staggered a shift and must be flexible to work within the hours of 8am- 8pm, but will be working a full 40 hour work week, and occasional overtime as needed. The right candidate will have experience analyzing color quality, and preferred to have experience in a premedia environment as well as automotive a plus.
Email resumes to rhmartinez@aquent.com
This position will assist the full time Account Manager who is the key liaison between customers and Premedia operations to create a seamless workflow that exceeds customer expectations. Primary responsibilities include enriching the
customer experience with our client through service, a positive attitude, a sense of urgency, clear
communications and utmost professionalism in all interactions, ensuring account satisfaction and
service excellence.

JOB DUTIES AND RESPONSIBILITIES
Applies broad knowledge of prepress workflows, digital asset management, problem solving,
designing and implementing workflow procedures and quality control to handle complex, high
volume or high profile customer account, with minimal supervision.

•Provides pre-production services and performs order management processes such as
communicating job specific information, entering of order into production and preparation of
timely and accurate job instructions to meet customer expectations.
•Applies understanding of customer’s business needs to establish solid customer relationships
and facilitate problem-solving.
•Maintains contact with customers and production to advise them of order progress, scheduling
concerns and requests for additional information or materials when required.
• Take calls as needed after hours.
• Performs other duties as assigned or requested.

Required Skills
• College degree or equivalent working experience
• 5+ years of Color Quality Analyst experience
• 5+ years of prior customer service experience preferred.
• 10+ years of Premedia services either in an Acct Mgmt role or operational role.
Well rounded knowledge of Premedia Technologies (prepress, photo, creative, digital print,
print, web, digital asset management, color, workflows) as well as Premedia
Technologies integration tools.
•Proven track record with strong and effective relationships with solution delivery, customer
care, sales and customers.•
Excellent communication skills both written and verbal along with the ability to listen for
understanding.
• Proven service recovery skills.
• Proven facilitation skills.
• Ability to work with ambiguity.
Ability to anticipate needs on behalf of the customer not to only serve the customer but
increase volume and profitability.
• Strong project management skills and sound judgment skills.
• Ability to create and work with cross-functional and/or distributed “virtual” teams.
• Computer skills to include Microsoft Office Suite and Macintosh Operating System.

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