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Application Support Engineer

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As an Building Operating System (BOS) Application Engineer, you will be responsible for day to day operations and maintenance of Building Operating System infrastructure globally. The role requires independent in-depth troubleshooting of both client and server application issues. 

Responsibilities: 
- Frontline support & maintenance of BOS systems, including OS configuration, application configuration, device configuration, and ensuring network connectivity across the service 
- Working Directly with Onsite Applications Vendors 
- Triage, fix, and resolve application issues for both clients and servers in a primarily Windows-based environment. Linux experience a plus 
- Perform Linux/Windows server administration as needed under guidance from System Administration team 
- Run basic SQL queries across multiple DBMS's, including MS-SQL, Oracle, MySQL, and Postgres as needed for troubleshooting 
- Diagnose and identify basic networking issues and capture logs and statistics to provide to Network Operations team for speedier resolution. 
- Contribute to and, as needed, create documentation for supported systems 
- Document all work through existing bug and ticket tracking systems 

Minimum Qualifications: 
- BA/BS degree and/or relevant experience. 
- System Administration (SysAdmin) experience with Linux and Windows systems 
- Strong Tier 2 level support experience with at least one and ideally multiple operating systems (Primarily Linux and Windows familiarity is a bonus) on both clients and servers 
- Understanding of basic networking concepts 
- Understanding of networking security principles 
- Experience working in a Medium to Enterprise scale IT Environment 
- Strong customer service, organizational, prioritization, multitasking, communication, and leadership skills 
- Ability to deal with ambiguity and thrive in a rapidly changing environment

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