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Analyst (Social Media Coordinator)

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Analyst will communicate with customer base through online chat technology to provide assistance navigating various Media channels and transactions. DSA will also provide continuous improvement support to the business team via surveys with customers.

Job Description
- Offering exceptional customer support through all social media channels
- Developing a community management approach, in multiple channels, to generate and encourage potential and existing customers to reach out to our client
- Providing support around service outages, billing inquiries, and new customer service requests
- Assisting customers by the appropriate channels, through a conversational and personalized digital communication
- Building strong thought leadership through the voice of the brand across multiple digital mediums
- Creating opportunities for engagement with relevant content that will speak knowledgeably to the brand consumers
- Utilizing multiple technology tools to identify the appropriate conversations to join and engage customers
- Collaborating within a team and recording all relevant data into the appropriate systems in place
- Following all processes that are currently in place while offering potential solutions to upgrades in a process to make the team more efficient as it grows and expands

Qualifications
Required Skills
- 2+ years of experience working in a one on one customer service environment (retail, food and beverage, etc)
- Strong understanding of Social Media Platforms
- Excellent computer navigation and the ability to stay on task
- Spelling, Punctuation, and Grammar expertise in a digital setting
- Writing in a quick, personalized setting

Preferred Skills
- 1-2+ years of experience utilizing Social Media in a professional Community Management setting.

Required Education
- 4 year BS/BA Bachelor’s Degree

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