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Analyst (Chat/Co-browse Advisor)

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Analyst will communicate with customer base through online chat technology to provide assistance navigating various Media channels and transactions. DSA will also provide continuous improvement support to the business team via surveys with customers

Chat/Co-Browse Advisor

Job Description

• Drive customer retention by providing superior consultative assistance to customers during their vehicle purchase process
• Provide resolution to customer issues by utilizing resources and appropriate contacts within the company.
• Continuously aim to improve customer satisfaction, productivity and efficiency by making recommendations that benefit the customer
• Act as a goodwill ambassador for the company by courteous treatment of all customers
• Provide exceptional service to all internal and external customers
• Participate in any required training to maintain the technical knowledge and skills necessary to perform the job above the standard required
• Effectively and accurately document customer interaction
• Efficiently manage concurrent activities

• Extensive expertise and knowledge of specific industry and job-related experience in lieu of educational requirements
• Expertise and knowledge of specific industry in lieu of educational requirements

Required Skills
2+ years of experience working in a one on one customer service environment
Strong reading comprehension and written communication and skills
A positive self-starter that possess a strong work ethic, an ability to meet/exceed deadlines, organizational skills, excellent interpersonal skills and a strong attention to detail
Strong understanding of Chat/Co-Browse Platforms
Excellent computer navigation and the ability to stay on task
Spelling, Punctuation, and Grammar expertise in a digital setting
Writing in a quick, personalized setting

Preferred Skills
1-2+ years of experience utilizing Chat/Co-Brose in a professional Customer Service setting.

Required Education
4 year BS/BA Bachelor’s Degree

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