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Advertising Operations Contractor Coordinator

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Seeking a team lead with advertising operations experience to help oversee a small team of Ad Ops agents and to test performance of new tools and products before sending them to market.

Responsibilities:

  • Oversee the day to day operations of the contractor team
  • Assure quality of agents’ task outputs, manage the team’s capacity and workload
  • Own the on-boarding and training process of new hires
  • Help manage test campaigns (alpha/beta) for managed advertisers
  • Work closely with internal team members to maintain quality and efficiency throughout the end-to-end testing process

Requirements:

  • 2+ years experience managing online advertising campaigns and thorough understanding of major success metrics
  • Solid understanding of Facebook advertising tools, advertising philosophy, and direct experience managing advertising campaigns using Facebook’s marketing tools.
  • Proven process management to establish best practices and procedures
  • Problem-solving, and analytical skills
  • People management skills
  • Keen attention to detail and operational excellence
  • Strong prioritization, relationship building and communications skills as well as the ability to thrive in a dynamic, team-focused environment delivering against tight deadlines
  • Desire to be a part of the constantly evolving digital ad marketplace
  • Highly motivated and able to thrive in a constantly changing environment and execute in a timely fashion

Skills:

  • Leading and overseeing a team
  • Executing quality assurance and guaranteeing a high level of team’s work outputs
  • Managing a team’s capacity
  • Strong interpersonal skills and ability to mentor and on-board existing and new team members
  • Extensive experience as a social media user and familiarity with Facebook’s Ad products preferred
  • Experience planning, delivering, and executing media, measurement, and creative strategy
  • Strong project and process management abilities, with experience completing projects with minimal direction with high attention to detail
  • Experience providing insights and campaign optimisations/recommendations
  • Demonstrated ability to build strong working relationships with internal and external partners
  • Experience leading and managing initiatives with support from program managers
  • Anticipating challenges and objections, providing solutions and guidance with support

Education:

  • Bachelor's degree required, Master's degree preferred

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