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Account/Project Manager

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ASAP need thru July 2012!!!!!!!
As part of the Member Communications Operations you will be the point of entry for all Member Communications requests and act as the project manager for all Member Communications, regardless of communication channel. Approximately 130 million member communications are executed through the clients system on an annual basis. This position will be responsible for managing the execution of member communications through print, IVR and email.


  • Act as project manager for member communications requests that are generated by Account Management, Program Managers, Clinical, etc.
  • Maintain clear communication with internal customers at all times and manage expectations.
  • Discuss and approve/decline communications based on client objectives, member communications choices and budgets.
  • Work with Creative and Analytics teams to fulfill requirements and ensure project completion on-time and within budget.
  • Respond to ad-hoc field requests for signage, ensure sign catalogue is kept up to date and maintain inventory records.
  • Set up fulfillment process through Print Department, IVR vendor and/or email vendor
  • Work collaboratively with Account management and Account Executives to execute client communication requests.
  • Ensure that all communications adhere to corporate communication requirements and client contracts/performance guarantees.
  • Influence key partners throughout the organization in order to ensure communications meet deadlines and projected budgets.
  • Maintain effective relationship with Creative, Analytics and production teams/ vendors.
  • Collaborate with creative and production in the fulfillment of the client’s vision.
  • Ensure seamless information transfer between requestor, creative and production and back to requestor.
  • Understand and fulfill informational needs of the creative and production teams.
  • Input and track campaigns through workflow composition tool.
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