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Account Supervisor

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Company seeks experienced Account Supervisor to support business development/sales efforts through overseeing and ensuring delivery of education and/or managed market services and products across multiple accounts within assigned clients. The Account Supervisor is responsible for collaboration with company Partners, Senior Management and company support teams to ensure client programs are implemented with strategic insight and exceptional service.

II. Specific Duties, Activities, and Responsibilities:

• Accountable for all proposal development, project management/projections/reconciliation and forecasting to meet corporate goals, including net and gross profitability requirements/standards across all assigned accounts
• Collaborates with Sr. Account Supervisor/Account Supervisor to ensure proposal development is accurate and all teams hours are captured (traffic, production, creative, clinical/copy, meeting services)
• Works within and manages to a budgeted labor hours by job and position level, to ensure minimum standards of job profitability.
• Monitors budgets including direct costs and labor costs to ensure team members/direct reports are managing to assigned budgeted labor hours and managing direct costs
• Maintains and/or exceeds minimum billable utilization percentages for position level
• Ensure that direct reports/team members maintain and/or exceed minimum billable utilization percentages for position level.
• Identify, create, develop, maintain and/or expand business opportunities within existing clients
• Provide Strategic and marketing guidance to client and agency teams across several brands
• Ensure that strategic recommendations to client are in line with client’s business goals
• Manage and exceed client expectations for all facets of project management, to include strategic and tactical element development and project execution
• Provide day-to-day management and ongoing communications to the client and to company teams regarding strategic program planning, material development and project implementation
• Coaches. mentors, develops & supervises staff of 2-5 personnel at the AS and AE levels, on an consistent and ongoing basis, effectively communicating at all times
• Provides staff with formal verbal and written feedback through performance evaluations and bi-annually
• Identifies and communicates clear roles and responsibilities of team members establishing ground rules
• Exhibit a mastery to company staff and clients of the health care industry, the medical marketing and communications field, disease-specific issues and clinical data that are of vital importance to company and to the company’s clients
• Liaison with client for signatures on contracts when applicable
• Routes administrative pieces through clients’ internal processes (when applicable)
• Communicates with faculty, clinical and/or expert resources regarding content and direction
• Reviews status/contact reports to client on a frequent basis
• Provides Client and Faculty management
• Provides budget status & communication w/ Client

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