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Account Supervisor

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ACCOUNT SUPERVISOR needed for growing agency! This is a full-time, onsite, contract-to-hire role in Carlsbad.

Job Duties & Responsibilities

Client Relationship Management
The Account Supervisor position requires the ability to manage, and show leadership in the agency’s day-to-day relationship with key client contacts.
- Earn and keep each client’s respect and confidence as a trusted advisor bringing value to their business through a strong commitment to success, consistent performance and the ability to develop a wide range of ideas and solutions
- Acquire in-depth knowledge of, and be conversant in, each clients’ business, their key issues, competitive situation and industry trends
- Effectively balance the dual expectations of your clients and the agency
- Anticipate potential relationship or expectation issues in time for the agency to act proactively

Staff and Project Leadership
The Account Supervisor position requires the ability to successfully focus the efforts of agency personnel so that projects are completed as proposed – on time, within budget and with a minimum of disruption to daily activity of client or agency.
- Outline expectations of, and communicate effectively with, agency team members
- Coordinate and monitor the work of agency staff members assigned to client projects
- Establish rapport and trust with a range of staff members assigned to your account(s), acknowledging the expectations of and on others, identifying team and project needs, remaining open to considering multiple points of view
- Encourage and demonstrate unity behind team and agency decision-making
- Effectively enlist the support of team members as project objectives or issues warrant

Analytic and Planning Abilities
As an Account Supervisor, you are required to employ a range of thinking and decision-making skills relating to approaches to client issues and initiatives.
- Display marketing curiosity and a willingness to push your own thinking and the agency’s work in new directions
- Clearly establish objectives and priorities for client initiatives
- Help develop, articulate, and adhere to, agreed upon strategies
- Develop and articulate initial points-of-view relative to strategic, creative and media alternatives

Organizational Skills
The Account Supervisor is essentially the lead project manager on client projects and thus must demonstrate an ability to organize workload and workflow.
- Establish clear objectives and day-­‐to-­‐day priorities for yourself
- Effectively plan and organize the work of you and your team – handling multiple projects efficiently, effectively and productively
- Provide effective and efficient oversight of agency resources to insure projects are delivered as promised in terms of time, budgets and results
- Prepare thorough, accurate and consistent work to clients reflective of the agency’s quality standards
- Be able to adapt to workload and working conditions while maintaining a positive attitude and professional demeanor

Presentation/ Selling Skills
As Account Supervisor, you are expected to effectively present the agency’s decisions, recommendations and creative product to a range of client audiences.
- Develop and demonstrate a clear, comfortable, persuasive presentation style for both formal and informal settings
- Make certain presentation support materials are consistent and in line with the agency’s expectations of quality

Written Communication Skills
The Account Supervisor must be able to write clearly and persuasively.
- Provide clear, thorough written direction to staff
- Deliver concise, accurate and actionable accounts of meetings and discussions
- Develop persuasive summary/recommendation documents for client and agency decision-makers

Adherence to Agency Processes
The Account Supervisor must consistently utilize agency tools and processes to manage projects to an on-time and on-budget completion and to support the information needs of agency management.
- Prepare accurate and timely internal communication: creative briefs, job starters, change orders, media plan requests, buy authorizations, timelines and estimates
- Prepare accurate and timely external communication: point-of-view support, conference reports, recaps, timelines, and status reports
- Enter time and submit expense reports according to agency guidelines and policies for reimbursement

Work Environment
The environment at the agency is fast paced, deadline driven and buzzing with energy.

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