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Account Specialist- Marketing

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We are seeking an Account Specialist for one of our valued clients in the oil and gas business. Candidate must sit onsite in Bartlesville, OK, Monday through Friday, 8-5pm.
This role provides support to US Marketing customers and the Sales Organizations for a specific channel of trade and/or region.

Preferred experience/credentials:
• Bachelor’s degree
• Previous experience in a role in which success was driven by creating solutions and achieving business
results through significant personal effort
• Business Knowledge: Experience with and/or understanding of relevant US Marketing channel of trade
and/or groups that provide services (MSF, Supply, Commercial) for US Marketing
• Problem Solving: Ability to define options around solving issues and then to coordinate activities to
implement the chosen solution
• Organizational Skills: Ability to work independently and under time constraints in order to get things
done
• Communication Skills: Experience communicating effectively with others, both verbally and in writing
• Systems: Proficient in Excel and Word. Ability to become proficient working in Business Objects, Master
Minder, CMS, SharePoint and SAP

Accountable for direct customer interface for new customer set up and customer inquiry resolution. Accountable for resolving all customer issues independently and collaboratively using various resources. Works in collaboration with a significant number of internal groups in order to problem solve and drive final resolution of customer issues. Responsible for setting up new customers and all customer updates; providing program information and support; coordinating with Pricing Group; handling product quality issues; maintaining customer database; and invoice support.

Responsibilities may include:
• Managing customer lifecycle including initial set up, updates, and renewal or termination.
• Coordinating the effective and timely resolution of customer issues in order to ensure customer
satisfaction.
• Interfacing with internal groups (i.e. - Demand Management, Pricing, Billing, Data Admin, Terminal
Clearance, and Tax) in a way that develops strong working relationships and effective coordination of
activities critical to our customers.
• Actively working with Sales Managers and Account Representatives to achieve results.
• Preparing ad hoc reports, summarizing information, interpreting data in order to provide the best
possible service levels for our customers.
• Providing proactive contacts with our customers to support US Marketing direction and create better
communication

Basic/Required:
• Legally authorized to work in the US.
• High School Diploma or GED equivalent
• 3 or more years of experience serving others (external customers or internal partners) in an effective
and professional fashion with a willingness and can-do attitude
Preferred:
• Bachelor’s degree
• Previous experience in a role in which success was driven by creating solutions and achieving business
results through significant personal effort
• Business Knowledge: Experience with and/or understanding of relevant US Marketing channel of trade
and/or groups that provide services (MSF, Supply, Commercial) for US Marketing
• Problem Solving: Ability to define options around solving issues and then to coordinate activities to
implement the chosen solution
• Organizational Skills: Ability to work independently and under time constraints in order to get things
done
• Communication Skills: Experience communicating effectively with others, both verbally and in writing
• Systems: Proficient in Excel and Word. Ability to become proficient working in Business Objects, Master
Minder, CMS, SharePoint and SAP
• Analytics: Ability to analyze data and draw conclusions
Influencing Others: Ability to directly or indirectly affect the outcome of a situation that is beyond your
immediate sphere of control
• Collaboration: At least one role in which results were created by working closely with others in a team
setting where trust and cooperation was necessary to drive success
• Attention to Detail: At least one role in which being successful required thoroughness and accuracy in
working with large amounts of detail

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