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Account Service Manager

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Account Services leads the management of all retail advertising projects to ensure delivery on-time, on-budget, and on-strategy. The team is responsible for shepherding and expediting the development of thousands of retail advertising projects each year through the internal advertising ‘agency’ and outside advertising agency partners. The Account Service Senior Manager position leads the relationship with our internal Business Partners to ensure that the business strategy is executed flawlessly in Advertising.


  • Manage and develop relationships with Business Partners.
  • Build strong “trusted advisor” relationships with Business Partners and other partners across the organization to ensure that advertising programs meet launch and in-store deadlines.
  • Build rapport and respect with stakeholders and Business Partners to impact and influence outcomes beneficial to the business.
  • Anticipate requests and understand and fulfill information needs of Business and Advertising partners.
  • Be able to negotiate compromises, have difficult conversations, and manage up/across/down within and across teams in a positive and collaborative spirit.
  • Seamless delivery of advertising work. Lead the collaborative development of retail advertising projects within the Account Service team, across Advertising functions, and with other internal and external resources to deliver work that is on-time, on-budget, and on-strategy.
  • Apply ‘lessons learned’ and continuously improve the way that work is developed and delivered – champion Innovation in the execution of advertising.
  • Allocate resources appropriately to projects, understanding work in the pipeline and anticipating needs and requests.
  • Manage and develop the team. Recruit, train and coach direct reports to support and foster their individual development. Participate in identifying needs, planning, coordinating, and executing training and development of the Account Service team as a whole. Demonstrate strong leadership skills and model Account Service excellence and best practices for the team.
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