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Account Operations Manager - Product & Services

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Our client company is one of the world’s largest payment technology companies, connecting financial institutions, merchants and governments around the world with credit, debit and prepaid products.

The Account Manager is responsible for providing operational account management support to assigned Canadian Clients and their lines of business. Reporting to the Director, the Account Manager is responsible for developing and maintaining excellent client operational relationships. The individual in this position will be the functional expert for their Client's processing and operational business, and provide insight and input within cross functional organizations for new or changing products and services which may impact their Client.

Due to the nature of the Client, the Account Manager may be involved in complex problem management and senior level management (internal and external) communication. They will be expected to provide proactive operational support to ensure that both the Client and company are operating in the most effective and cost efficient manner while managing costs and increasing overall transaction performance (including authorization, clearing & settlement, back office processing.) The Account Manager will be responsible for participating in cross functional teams to deliver exceptional service support and ensure successful execution of Client and company initiatives. The Account Manager will be expected to interpret client business and processing needs and provide consultative support to align with processing and operational best practices. This position is required to work independently on complex issues, and engage cross functional management as the situation deems necessary.

The Account Manager must also stay current with industry and client trends and maintain a working knowledge of the company Services and act as a subject matter expert for assigned Client. Travel may be required. The Account Manager will also be available via cell phone to internal groups and certain client contacts on a 24x7 basis for escalation and event management purposes.

Skills, Knowledge & Experience Required
• Experience in bankcard operations, supporting highly complex clients and/or services
• 5 years directly related experience
• Bachelor’s degree or equivalent
• Solid understanding of Transaction processing and Billing
• Presentation skills and strong oral and written communications
• Customer service and Sales support
• Project management & Complex analytical analysis
• Negotiation skills

Key Competencies
• Subject Matter Expertise in multiple operational areas, gained through years of experience supporting clients and new product initiatives/existing product enhancements within a payment processing environment.
• Ability to develop or modify existing methods or ideas to create new procedures, products, systems or services.
• Strong team player with ability to coordinate work activities and schedules with others to ensure project commitments and overall objectives are met.
• Ability to view challenges strategically and communicate benefits.
• Ability to translate complex customer business requirements into technical requirements for configuration of the products and services
• Demonstrated, detailed knowledge of the full breadth of systems, products and services offered by the brand in the Canadian market.

This is a long-term, 12 month contract position. Candidates must be able to work onsite in Toronto during normal business hours Monday through Friday. Candidates who thrive here enjoy fast-paced, agile, team-based work environments with a strong sense of initiative and ownership of projects.

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