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Account Officer (agency)

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Overview

Our client, a leading global high street retailer, is looking for a creative and driven Account Officer to join their London office.

 

Working within the in-house creative agency you will be responsible for providing client service support for the Brand & Marketing team. You’ll be responsible for the client relationship management and campaign delivery from concept through to completion, or a variety of print and digital projects.

 

Key responsibilities

  • Take responsibility of own projects, take briefs, make sense of them, add value and push back if necessary
  • To sit between clients, traffic, designers and producers and coordinate and identify/relay questions and issues, to deliver projects on time
  • Managing campaign costs, collating cost estimates
  • QC, proofing of all materials that leave the department, ensuring all are on brief before sharing with the client and ensuring all amends have been carried out
  • Update clients regularly on the progress of their projects
  • Maintain strong relationships with client contacts & external agencies
  • Compilation of presentations and other materials as required
  • To input jobs onto the workflow system
  • Working closely with the client service managers, assist in briefing in the creative team and studio for any projects they are managing
  • Ensure all work coming from the creative team answers the client briefing, have a creative input as required to ensure this happens
  • Ensure timelines are communicated and adhered to by all relevant parties
  • Be responsible for the set up of creative briefing meetings where appropriate

 

Key criteria

  • 1-2 years experience in an account management or project management role, ideally within a creative agency
  • Demonstrate great ability to multitask
  • Strong written and communication skills
  • Excellent attention to detail
  • Have good creative judgment skills and knowledge of print and media
  • Build good relationships with creative teams
  • The ability to judge creative and ensure it meets the client objective
  • Strong practical knowledge of Microsoft Excel, PowerPoint and Word
  • An understanding of the digital marketing process
  • Good knowledge of print and production processes
  • Knowledge and understanding of the retail environment and retail marketing (beneficial but not essential)

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