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Account Manager Community Partnerships

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Responsibilities:

  • Manage large scale account management programs supporting Community Leaders globally, including end-to-end processes from onboarding to everyday partner management and troubleshooting
  • Help shape and support product strategy and goals by collecting partner feedback at scale
  • Use a variety of channels for partner management and feedback, including groups, email campaigns, webinars, office hours, partner calls, product workshops
  • Partner with the Community Partnerships and Product Marketing teams to share product testing feedback
  • Consolidate monthly feedback themes across the Community Partnerships team and share with Product
  • Marketing and other cross-functional teams

Skills & Requirements:

  • 3+ years experience in account management, marketing, and/or consulting
  • Solid project / program management skills
  • Understanding of the social media Platforms and how products could be leveraged to build community
  • Solid written and verbal communication skills, including ability to build external and internal-facing decks
  • Experience building and driving scaled campaigns using MailChimp, Marketo and Salesforce
  • Passion for community-building

Preferred Qualifications:

  • Experience with SQL and data tools is a plus
  • Marketo
  • ​Salesforce/CRM

Education:

  • Undergraduate degree required
  • MBA/MS in Operations - a plus

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