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Account Manager

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Aquent seeks the support of an experienced Account Manager (AM) to serve as a key interface representing Aquent Studios on-site at a large pharma client. He or she will be the day-to-day contact for our client’s creative managers, promotion managers and project stakeholders, and will capture all project requirements, prep them, and hand them off to Project Managers (PM’s). The AM will also be responsible for client communication throughout the lifecycle of projects, both print and interactive. This will require maintaining effective relationships with client project owners and working with PM’s to ensure design and project production team members have the knowledge, support, and guidance to complete projects to the client’s specifications.

A smaller but critical part of the AM’s role will require organic client relationship-building and account growth responsibilities. This will include identifying and developing new business opportunities, mainly with existing clients, but potentially with new clients as well.

Specific Duties:
Account Management

  • Develop a keen understanding of the client’s visual brands, target audiences, and communication objectives
  • Schedule and attend large scope project kickoff meetings with broader support team
  • Manage multiple projects concurrently, taking ownership of all interim and final deliverables, managing client expectations, and meeting all commitments/deadlines
  • Develop and communicate project scope, objectives, requirements, and budget parameters to internal teams. Some projects will require development of project estimate prior to initiation
  • Management of budget tracking for assigned PO/project (s)
  • Work closely with PM to ensure project deadlines are met, client feedback and changes are accurately communicated, and issues are resolved
  • Proactively inform project teams about project changes, issues or concerns, including issues of scope, schedule, process, and quality
  • Work with creative to ensure that projects adhere to branding requirements


Account Growth / Business Development
  • Increase revenue from existing clients and help drive account profitability
  • Understand and develop SOWs
  • Evaluate and analyze client efforts and provide recommendations for optimizing performance against strategic goals


  • Qualifications
    • 3+ years’ experience in the pharma industry and familiarity with industry terms and compliance requirements
    • 5+ years’ experience as a PM/AM for design studio, internal creative department or agency, with demonstrated success managing broad range of visual communications
    • Ability to estimate resource requirements and develop project estimates with clear definition of scope
    • Proficiency with basic office computer applications – especially Microsoft Office
    • General understanding of print production and image rights
    • Basic understanding of InDesign, Acrobat, PhotoShop, and Illustrator is a plus

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