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Account Manager / Project Manager

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Large technology company has an immediate need for an Account Manager. This person will be client-facing, so needs someone with good client relationship and problem-solving skills. While this role would have an Account Manager to work with as questions come up, you would be expected to work independently and drive projects forward accordingly.

• Ideally looking for strong digital PM and with 4-7 years of good client interaction and customer relationship experience
• Good interpersonal and problem solving skills to be able to work closely with their client.
• Quick learner; self-starter; strong organizational skills; team player.
• This is not a 9-5 job. Client is very active and intense. Need to have flexibility to put in long hours as needed.
• PM will work with several client contacts at one time as well as with the bigger team internally to drive client satisfaction and timely delivery of projects/campaigns
• Digital or email industry is a plus. Working usage of Excel.
• Managing timelines, very fast timelines, assets from the client.
• Multitasking with the group to execute campaigns, just-in-time, client direction and guidance coming in and trying to translate for their campaign team. If need be, negotiating time limes, pushing back, prioritizing, proactive, can't be passive.
• Ideal person will have agency and client side experience
• Part of a team responsible for the day-to-day operation of our largest accounts making sure the account is running smoothly and profitably.
• Know the client's business intimately and be an effective spokesperson for the client within the Oracle Marketing Cloud; representing the client's point of view and concerns.
• Part of an internal team working on short-term projects and/or campaigns, with an understanding of long-term planning requirements and growth of the business.
• Push the envelope of ground-breaking strategies for designing and executing successful integrated lifecycle email programs
• Build collaborative client relationships and account size based on trust and tangible results
• Gather business requirements, identify needs and scope programs to ensure quality programs exceed client's expectations and industry standards.
• Analyze key email performance indicators and make and identify opportunities for optimizing results.
• Help identify potential projects and sources of revenue.
• Develop and foster team environment across functional areas

Additional info:
• Thorough understanding of and/or interest in online marketing
• Great team player, know when to lead and when to follow
• A strong work ethic, a winning attitude and a sense of humor
• Highly developed experience in client services, account and/or project management in interactive or email marketing
• Ability to perform under pressure and meet deadlines while demonstrating enthusiasm towards colleagues and clients.
• Client focus with an obsession for achieving measurable results
• Strategic and analytical insight to identify and solve client's business, marketing and technology problems
• Work to identify sales opportunities within existing accounts
• Excellent oral, written and presentation skills
• Extremely proactive, highly organized, with ability to manage multiple tasks
• Strong data gathering, storytelling, and analytical skills
• Polished verbal, written communication and presentation skills, with both internal colleagues and external clients
• Technically literate and comfortable working with Internet technologies, and desire to build technical knowledge
• BA/BS

This is a contract position. You must be available to work onsite in Downtown Chicago.

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