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Account Manager - Films

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Our film festival client is hiring a customer-obsessed Account Manager to join their team. This role’s key responsibility is to manage existing festival customer relationships and service accounts – all while delivering the highest level of customer support. We’re looking for a flexible team member with strong business judgment and an ability to deliver results in a rapidly evolving, fast-paced environment. The ideal candidate will be a strong self-starter and will have excellent attention to detail and follow-through.

In this role, you will develop a deep understanding of our products and operational capabilities and requirements, and your responsibilities will include:

- Improving the festival customer experience by delivering timely, accurate, and professional support within a specified SLA
- Supporting the film festival onboarding and vetting processes
- Processing and escalating customer matters in accordance with company policies
- Actively seeking solutions and identifying trends
- Monitoring and reporting relevant metrics

Basic Qualifications

- Bachelor's degree
- 3+ years’ experience in account management or customer service
- Excellent oral and written communication skills with an ability to listen to and interpret customer needs
- Proficiency in MS Office applications (Excel, Word, etc.)

Preferred Qualifications

- Extreme attention to detail and high level of accuracy
- Self-driven, with proven success in a fast-paced environment
- An ability to analyze quantitatively and problem-solve
- Tech-savvy and familiar with web technologies and the Internet
- Proactive attitude and willingness to roll up sleeves and dive deep to achieve goals

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