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Account Manager - Creative Service Outsourcing

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Incredible opportunity to use your relationship building skills and experience managing creative teams to develop a new account we expect to be our fastest growing client in the coming year!

The Account Manager will lead the transition and launch of the Aquent Studios outsourcing solution for our client’s formerly internal creative services team. The AM will be the key relationship manager with the client’s vendor managers and other client stakeholders, ensuring all expectations and SLA’s are met or exceeded. With P&L responsibility for the account, the AM will lead the client engagement and ongoing growth of the account.

The AM will oversee a team of one or more or more project managers, traffic managers, designers, productions artists, QC specialists and other team members developing a high volume of creative deliverables across all print and digital media types. Initially the AM will hands-on manage multiple projects ensuring accurate estimation, on-time delivery and on-brand production quality standards are met. Over time the AM will manage a team handling this project management.

The AM owns accurate financial management of projects, performance management of the team, and the continuous improvement of processes and efficiencies. The AM also develops, maintains, reviews and/or disseminates all project documentation including status reports, invoices, change orders, project schedules, budgets, and post mortem reviews.

Skills, Knowledge and Experience required for success in this role:
• Successful track record in client services: understanding the client's business and setting and managing client expectations
• Experience managing creative teams with responsibility for creative quality and brand adherence
• 5-7 years’ experience managing multiple print and digital projects, preferably in a consulting or agency environment
• Advanced understanding of project management methodology including the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings
• Ability to accurately estimate project requirements and timelines identifying the approach, resources and tools required
• Ability to lead teams that manage and deliver projects on-time and on-budget.
• Demonstrated ability to select, manage and lead resources in a team-oriented environment
• Successful experience in managing full project lifecycles including scoping, estimates, revenue forecasts, client reporting, invoicing, payables, receivables and overall profitability
• Ability to meet client expectations and deliver excellent customer satisfaction.
• Ability to work independently with minimal input from direct management
• Bachelor degree in a related field

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