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Account Manager -

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Account Manager
Kentish Town, London
Full-time
We are a thriving business undergoing rapid expansion. As a successful UX and creative agency based in Kentish Town, we are passionate about usability, design and providing excellent levels of service and creative solutions.
With a great office culture and atmosphere, the team is made up of strong talent and expertise. We are looking for enthusiastic, can-do, competent people to join us.
As Senior Account Manager you will be working on some of our largest client accounts and their many touch points. Under the guidance of the Account Director, the Senior Account Manager would be expected to contribute to the development, profitability and growth of the most important clients. You would also be responsible and a role model for more junior members of the team demonstrating a consistent high level of service for our clients and be passionate about the work the agency does - an ambassador for the agency.
Day to Day Responsibilities
• Taking briefs and driving them through the business to the point of billing
• Working with other Account and Project Managers to support the Account Director, contribute to an annual plan and managing the accounts to meet targeted goals
• To work pro-actively with all levels of seniority within the clients’ teams to help develop their business
• To forecast and report on client revenue and profitability
• To support and manage junior members of the client team, with specific responsibility for the day-to-day workload of an Account Manager
• To hold internal and external client reviews on a regular basis
• Proofing and quality control
Essential Skills / Expertise
• Solid experience within an agency environment
• Experience of large complex accounts is essential
• Experience and proven track record of relationship management
• Experience and proven track record of protecting, growing and nurturing clients
• Strong commercial awareness and business acumen
• Ability to grow and maintain solid client relationships and revenue opportunities
• To take the lead and assume full responsibility for the service that the agency provides to a client
• Experience of working within a marketing, design or creative agency
• Experience of managing people
• Written and Oral Communication
• Presentation skills
• Supervision and mentoring of junior staff
• Problem solving
• Project costing
Personal Skills
• You will be motivated, enthusiastic and willing to take on new challenges
• Ability to work with minimal supervision, using own initiative but reporting into the Account Director and be accountable to the agency owners / Directors
• Be able to complete duties on time whilst maintaining a high quality service
• Must have a sense of humour, positive approach and work well within a team
• Have a "can do" attitude and be solution-focused
• Enthusiastic with a strong work ethic
• Be proactive, motivated and a self-starter
Working hours: 9-5.30pm

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