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Account Executive

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The Account Executive is responsible for managing all client communications and

requests, setting and managing client expectations, reporting on delivered results, and

identifying client growth opportunities. The Account Executive must foster the day-to-

day client relationship while working closely with internal Project Mangers and Sales

Managers to execute on client programs. Strong communication skills and the ability to

manage messaging and prioritization across a diverse set of clients who utilize various

product sets will be critical to the success of this position.

Specific tasks include but are not limited to:

 Act as lead contact for clients across all digital channels in setting expectations

on timelines, program deliverables, and channel best practices

 Coordinate and lead calls between clients and internal IT, Sales, Production and

Marketing resources when needed

 Provide reporting results and account status updates to Sales and Management

 Manage client requests and program questions and work with relevant team

members in resolution and delivery

 Work closely with Sales in understanding new client agreements and reinforcing

success metrics and goals with clients

 Coordinate and lead regular client calls to evaluate program success and


 Complete regular analysis of program performance and trends and deliver results

to clients and management

 Work closely with internal Production, Marketing and IT teams to define new

program and product requirements based on client demands and market trends

 Act as first tier client expert for Ignite’s Omni Channel Platform, Decision 7 and

complete new client trainings as needed

Requirements for the position include:

 Ability to manage high volumes of tasks efficiently

 Strong presentation and meeting management skills

 Attention to detail and accuracy

 Desire to work hard in a fast-paced, team environment


 Bachelor's degree

 Familiarity with online marketing and project management

 Must have a can-do attitude and the ability to multi-task in a fast paced


 Works well in team environment

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