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Account Director

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A full service agency in the heart of NYC is looking for an Account Director.

This Account Director is responsible for the development of ongoing business and strategic relationships from the prospect stage through existing account management. You will lead and manage client accounts first and foremost. The position is responsible for the overall client satisfaction, quality of service, and on-time, on-budget completion of the agency’s services. This role covers project based work, working across a variety of industries including automotive, professional services and pharmaceutical among others.

You will be responsible for working on the agency also, not just in it. You will help the CEO set strategic direction of our services and offering, and help curate business development targets. You will lend a hand to select agency operations. You will ensure that the team remains up-to- date on the landscape and that our capabilities remain relevant to our clients. You need to be a forward thinker and look for innovation in what we offer and how we deliver. You will foster inter-agency relationships from within out network of creative partners to remain at the forefront of branding, marketing and communications.


 Client Service – Manage solid client relationships of accounts and provide key strategic initiatives and thinking. You are accountable for account growth, client satisfaction, and retention through identifying client’s requirements and develop accountable marketing programs to deliver business results and developing and executing an engagement strategy in collaboration with the team.

 New Business – You are entrepreneurial, and serve as a new business resource actively pursuing new revenue sources as well as participating in strategic development of new business such as RFP responses and proposal writing. You farm from existing relationships and grow your accounts, and work to obtain referrals for new opportunities.

 Scoping & Budgeting – Manage your account P&L by negotiating statements of work and retainers,
making sure work is delivered on budget, increasing ROI for the agency, and help maintaining cash-flow from your client invoicing. Provide revenue forecasts and measure results against set forecasts for your project focused client base.

 Project Management – Plan all project engagements including goals, deliverables, schedules and budgets by managing the workflow process with support from agency peers, by prioritizing projects and resources and by working across accounts to and ensure that project are staffed appropriately.
Minimize scope creep, and ensure agency ROI is protected by uncovering efficiencies. Lead and make decisions that properly balance the needs of account such as those of clients, internal goals and teams.

 Agency Ops – Ensure the use of “best practices” and effective processes across the agency. Stay abreast of market conditions, campaigns, brands, competitors and technologies. Work with the
Creative Director to ensure the talent pool is meeting the needs of your clients and projects. Mentor, train and develop of your direct team. Work with senior agency stakeholders to set agency direction, strategy, and capabilities. You will handle select operational functions for the agency also, and work closely with the CEO and Accounting Manager.

 Inter-agency Relations – This agency is a member of a diverse network of 17 independent agencies in the marketing, media, communications and consulting space. This network is named TITANIUM Worldwide and all services performed by the collective agencies are complementary, not competitive. Your role is to act as the lead on cross-agency integrated marketing pitches and programs, and participate in multi-agency briefs and work sessions, contributing to overall TITANIUM planning process, and specifically representing our creative capability and opportunity. Your role includes working with the agency partners to deliver client work, seek new business opportunities as a collective, and foster partnerships and opportunities from within the agencies in the collective. You can find out more at about the integrated offering.


 6-8 years’ experience in a client service, account, or project management role with a design and/or
marketing agency or company

 Strong commitment to client satisfaction, and experience working on blue chip Fortune 500 clients
with senior stakeholders (CMO, brand manager, SVP/VP marketing, internal communications lead, etc)

 Proven negotiation skills, scoping and budgeting experience. A strong track record of maintaining and
increasing revenue and agency ROI

 Strong knowledge of branding and digital (including web development technologies, UX and quality
assurance practices), communications, print and campaign work

 Understanding of today’s complex marketing landscape, both ATL and BTL

 Ability to communicate clearly and effectively, and comfortable pitching in meetings to senior stakeholders. Able to frame out and write a well-reasoned deck, and then deliver it.

 Prioritization skills, and flexibility to work across multiple projects simultaneously, managing internal
and external resources to deliver quality work on time. All project based work of various sizes.

 Able to manage internal and external resources, and experience working with other agency partners
to deliver results in the past

 Self-starting initiative and “can do” attitude, acting like a business owner

 Microsoft Office (esp. PowerPoint), Keynote. Adobe InDesign a huge plus, but not essential.

 Project management software (Gantt charts, budgets, status trackers and reporting tools)—we work with Workamajig and Fast Track, but we can teach those.

 A sense personality—we have fun and we love what we do!

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