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Account Director - Digital/CRM

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This agency has become renowned for creating and delivering bespoke digital platforms and systems that evolve and improve customer experience and engagement for their clients. These platforms cover a multitude of touch points and their projects vary. Each day is different and one week you could be working across the development of a new piece of technology, the next delivering an engaging digital campaign and the following week running a high end CRM program.

For all the roles within this agency we looking for business minded account service professionals. Individuals who take pride in delivering a best in class customer experience not only for their own clients, but for their customers too. A passion for digital and experience within CRM platforms would be hugely advantageous.

Key requirements
- Strong account management experience across digital projects
- Confidence in controlling campaigns from start to completion
- Strong budget management skill
- High level of attention to detail
- Ability to work at pace and remain calm under pressure
- A good understanding and appreciation of agency processes coupled with the demands of clients
- An interest and ability to grow around strategy, writing presentations and being able to contribute to business challenges
- Strong knowledge of DM/CRM campaigns
- A collaborative team player
- Passionate about digital

The business is evolving and growing and for the more senior roles we would be looking for someone who is confident consulting around CX/Analytics/UX as well as having a strong level of comfort discussing data matrixes.

If you're ready to join a team of smart, supportive and collaborative individuals who pride themselves on producing the best customer experience platforms, this could be the role for you.

Please send your CV through to Sandra Benskin at sbenskin@firebrandtalent.com

At this stage our client is not open to sponsoring foreign candidates for roles at this level and we will only be considering local applications.

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