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Account Director - Brand

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My client has a vacancy for an Account Director to look after a highly complex, demanding and ground breaking retail design project for one of the worlds largest and most progressive brands.

This opportunity will be a career changing opportunity that you will be talking about for years to come!

The successful candidate will bring extensive hands-on experience to the role. The expectation of an Account Director is to:
• Exceed client expectations at all times.
• Make the process of project management and delivery straightforward 
and easy for both the client and the agency.
• Develop good everyday relationships with our key client to deliver a 
comfort that their account is being well managed.
• Build strong business relationships in order to identify new opportunities 
and organically grow business from this key client. 

The Role
• The Account Director acts to support all members of staff on both client side and at agency
• Responsible for the day to day delivery of information and projects to ensure projects are delivered on time and on budget.
• Focusing on the smooth management of the project process, ensuring clarity of requirements, deliverables, timelines and visibility against fees throughout each projects life cycle.
• Must be willing to travel.
Key Responsibilities
• To manage the smooth delivery of projects by acting as the conduit between client and Agency.
• Ensuring that the Agency perspective is clearly communicated. Understanding and consolidating client feedback and ensuring it is delivered internally and formally via contact reports. Managing client expectations at all times with issues tackled in advance and problems foreseen and resolved.
• Demonstrating the ability to prepare, or significantly contribute to, cost proposals with regards to defining the scope of work, preparing fees and timelines.
• Maintaining a good understanding of the clients’ business and major 
trends shaping the market.
• Generation of project opportunities within existing client.
• Playing an active role in business development for opportunities outside 
existing client.
• Networking for the purpose of harnessing resources, and developing 
relationships.
• Demonstrating sound judgement of creative work with the ability to 
coherently argue the case where work is considered off brief or in need of refinement. 

Position Requirements
• Minimum 6 years client management experience in the design industry .
• Proven ability of managing medium to large-scale design projects for both environments and brand communication.
• Strong experience of engaging, developing and retaining client relationships.
• Excellent interpersonal and communication (presentation – both spoken and written) skills, honed within the design industry.
• Logical, organised with an eye for detail.

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