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Account Coordinator

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Based in Anaheim, the account coordinator will be responsible for understanding and executing the strategic direction of digital products. The account coordinator will be responsible for translating that direction into various document types, including requirement documents, mind maps, user stories and product specs. The position may require up to 10% travel.

Job Specific Scope
• Responsible for working with the Sr. Web Account Managers to ensure proper understanding of the digital strategic direction of a product line and/or a destination/brand as outlined by the Sr. Web Account Manager
• In coordination with the Sr. Web Account Manager, translates the digital strategic direction into a set of detailed feature requirements and user stories
• Assists the Sr. Web Account Manager on a day to day basis to ensure feature requirements and user stories are prioritized in the backlog for a development studio
• Meets with the technical team and quality assurance team to develop a holistic set of test cases and acceptance criteria for each feature in the backlog
• Attends daily scrums with the development studios to provide answers on scope questions and remove roadblocks
• Supports a cross-functional team/development studio to ensure a solid understanding of the defined scope
• Communicates changes in strategic direction or priority shift to the cross-functional teams
• Provides frequent communication updates to the Sr. Web Account Managers on development progress, escalating any issues that could impact the budget, timeline or strategic vision
• Prioritizes the feature requirements and user stories developed into an agile backlog; managing the requirements throughout the agile development lifecycle
• Manages the feature development and defect backlog on a daily basis to ensure that priorities adhere to the strategic direction
• Collaborates with coordinators and analysts across other product lines/destinations/brands to ensure a seamless Guest experience across touch points

Complexity of Work
• The account coordinator is responsible for working with the Sr. Web Account Manager to translate the digital strategy of a large product line or destination/brand into a set of clearly defined user stories and test cases, working alongside the development studio to ensure proper delivery of those requirements across the development lifecycle

Business Acumen
• The account coordinator needs a solid understanding of the core business, as well as our digital business, of large-scale complex product lines and/or projects. Negotiates valuation and funding of features that impact their product line/destination/brand, while pushing to ensure that teams are value engineering cost effective solutions.

Informal Leadership
• Leads a cross-functional team and development studio to successfully deliver against the strategic direction of a product line and/or a destination/brand

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