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AVP of Card Fraud Prevention

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DESCRIPTION:
To direct, manage and control the Card Fraud Prevention Branch (CFP) operations. As subject matter expert, directs the development and tactical execution of card fraud strategies and initiatives, related systems/applications tools and analytics to control, detect, and monitor current and potential card fraud threats. To identify and prevent cross channel fraud/related risk focused on card fraud loss prevention and mitigation while protecting member accounts and the client's financial assets, and complying with the client, industry and federal standards and regulations. Provides insight, program, technical and strategic support to the VP, Security with development of long and short term goals for enterprise Card Fraud Strategic Plan and Fraud Management Program to support current and future client growth initiatives. Ensures policies and procedures, and objectives align with Branch, Division and clientgoals.

RESPONSIBILITIES:
* Lead Card Fraud Prevention operations, recovery, and analytical teams with a collaborative style of communication and empowerment to build and develop an efficient and effective team
* Leads technical and analytical activities and collaborative relationships with internal/external personnel to detect, prevent, and mitigate card related fraudulent activity
* Drives the execution of the enterprise card fraud strategy by inclusion of other business areas integral in providing systems support, member interfaces, education, etc.
* Manages relationships with vendors and providers of outsourced fraud prevention services to ensure accurate/safe recordation of fraudulent data/activities and information transfer meets the client's standards per service agreements
* Leads, controls, and measures performance of tactical strategies and rules to control fraud, enhance account security, achieve enterprise fraud and KPI goals and initiatives
* Monitors and evaluates workflow/productivity/performance and develops/recommends/ implements improvements to methods/procedures /quality assurance standards
* Establish key performance indicator results to measure, analyze and report on card fraud trends and related transactions to senior management and stakeholders while ensuring achievement of established standards and objectives
* Oversees monitoring of real-time fraud warning queues and authorization system to ensure functionality of proactive and transaction detection rules
* Analyzes and reviews performance reports, progress and variance from established objectives; presents reports and makes change recommendations to senior management on control issues impacting card fraud
* Analyzes accounting reports to identify and resolve outstanding charge-backs and representments generated from other financial institutions, approves/rejects charge-offs, determines corrective action and directs staff accordingly
* Collaborates and gains cooperation from other Security areas and business units to facilitate timely execution of change recommendations
* Oversees development of effective metrics to measure performance and test fraud prevention rules, models and methodologies
* Consults with all levels of management to discuss existing/new card products, their impact on current fraud issues, and development of new fraud prevention/detection plans
* Collaborates with Learning and Development and/or functional training units to develop education programs for staff and cross functional groups
* Performs managerial duties
• Set performance standards and expectations; selects, manages, measures, rewards, and develops staff to ensure desired results
• Set clear direction to ensure goals and objectives align with department’s policies and procedures and company strategies
• Create a professional, positive work environment where innovation in process improvement, production, and excellent service delivery is encouraged
• Evaluate budget requirements and recommend changes to budget to support business objectives and needs


QUALIFICATIONS:
• Bachelor's Degree in a related field, or the equivalent combinations of education, training or experience
• Experience in strategic planning, making sound decisions and achieving objectives
• Highly effective interpersonal , oral and written communication skills
• Highly effective organization, time management, planning skills
• Highly effective interrelationship experience dealing with all levels of management, vendors, merchants and members in adversarial environments
• Strong research, analytical and problem solving skills
• Experienced leading, guiding, and mentoring others
• Experience developing enterprise and staff security training programs
• Progressive supervisory experience in directing/controlling card fraud prevention operations
• Proven leadership experience to effectively direct and guide staff to meet goals, work successfully and effectively within and between organizational groups
• Experience developing strategic plans to set organization card fraud programs and direction
• Extensive knowledge of Federal and NCUA regulations governing debit/credit card services and related card fraud processes/detection
• Extensive knowledge of debit/credit card products, services, processes, procedures, and related automated systems
• Demonstrated project management experience involving cross functional areas and/or external stakeholders
• Experience interpreting and conveying complex information in a clear and concise manner
• Strong negotiation skills to resolve and gain concurrence in sensitive situations with various levels of staff, management, vendors, merchants and members
• Proficiency with PCs, word processing, spreadsheet, database, and presentation applications
• Desired - Bachelor’s or advanced degree in Business, Criminal Justice, Psychology or related field
• Desired -Thorough knowledge of Navy Federal organizational structure, products, services, policies and procedures
• Desired -Strong knowledge of financial services industry and related regulations
• Desired - Extensive fraud prevention experience in a large financial institution

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