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API Technical Writer

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Description: Our team is looking for an experienced and talented Technical Writer to define and drive documenting the APIs and services for our award-winning family of interactive travel products. The T2 team owns the technology that drives transportation and destination services businesses.
This includes our booking and fulfillment systems for all points of sale, supplier connectivity, and air servicing tools. Our business is an incredibly dynamic & evolving space, and innovation is constant. We have a solid technology team to help shape the next generation of supply products.

The applications and services developed by the team are used by customers across the different brands under the company umbrella located around the world. We are looking for an experienced and talented technical writer who can take ownership of documenting the Supply services and applications and keep our documentation up to date for consumption by different audiences that include business owners who understand little or nothing about Technology to really hard core technical teams building applications on top of our services. We expect you to also play the role of an information manager /architect for the team to be able to identify the tools used to develop and share the technical information along with it's upkeep and maintenance with constant updates needed.
Technical writing samples will be required for review.

Responsibilities
Building a knowledge base in the Global Transportation Technologies team and processes used to support the live site
Taking a systematic approach to reviewing all KB articles for accuracy and providing updates where available
Identifying gaps in the API documentation and authoring content to fill gaps
Identifying deficiencies in documentation and interview with module/component/application owners to provide adequate level of technical information and process clarification to our internal and external customers
Reviewing all images and diagrams contained in documents for accuracy and correcting or creating where necessary
Coordinating review for new articles or substantial content changes
Updating legacy details from documents related to machine names and data centers
Building a standard look and feel for all of Supply documents that is clear and articulates the message
Ensuring all documents are authored in a clear and easy to follow format and tailored to audience
Publishing updates to KB articles
Identifying toolsets used to create and maintain this documentation in a scalable manner


Qualifications:
A bachelor’s degree and or 5+ years equivalent work experience
Proven track record of providing technical documents for the e-Commerce services field
Familiarity with XML Web services
Ability to read & understand XSDs and SQL concepts
Sound understanding of relational databases, and familiarity with SOA concepts
Understanding principles associated with alerting and monitors in a web based e-Commerce environment
Highly self-motivated and directed
Ability to effectively prioritize and execute tasks in a fast-paced environment
Experience working in a team-oriented, collaborative environment

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