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【社内ポジション】テクノロジスト

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エイクエント東京オフィスでは、カスタマーサービス意識が高いITサポートスタッフを募集しています。
社内ネットワーク、wifiのセッティング、VOIPシステムの整備、クラウドサーバーのメンテナンス、社内データベース及びアプリのメンテナンス及びベータテスティング、
社内スタッフの日本語&英語のヘルプチケット対応、windows&Macのセットアップ&トラブルシューティングを主に担当して頂きます。
オフィス内の公用語は日本語ですが、下記ジョブディスクリプションを理解できるくらいの英語力が求められます:

Title: Regional Support Engineer for Japan / Japan Technologist

Responsibilities: Provide Aquent internal users in Japan with support by telephone, ticketing system and email.
The support engineer will be expected to resolve most customer issues, but will have the authority to escalate issues when necessary.
This typically would involve interacting with Aquent’s Engineering and Operations and Customer Support groups in the U.S.
The former group is responsible for system administration, network engineering, and the technology infrastructure in general;
the latter group for Level 1 support of internal Aquent users.

This individual will be responsible for ensuring adherence to EIS standards in Japan; and, when appropriate, for advocating deviance from the standards.
This role will entail occasional travel to Aquent offices outside Japan when warranted.

Working cooperatively with counterparts in the United States and Japan, this person will be a member of the Customer Support group and
will report to both the local Country manager as well as the Customer Support team leader.
The support engineer will be the primary means for communication with internal and external customers of the EIS organization and, as such,
represents a very important part of the Aquent IT solution.

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