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2915940 | Sr. Technical Writer

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The Sr. Technical Writer Assess current state of documentation and create prioritized backlog for filling gaps and enhancing Partner with business and technology team members to understand our APIs and systems Partner with application SMEs to acquire operational knowledge of systems Translate internal, technology focused documentation into user friendly, externally consumable documentation. Update and develop templates as necessary to facilitate ongoing knowledge capture

Our Fortune 1000 client is seeking an experienced IT professional with a background in Technical Writing and Operational Readiness. The Sr. Technical Writer will have responsibility for orchestrating the transition of IT systems from GIS Engineering to GIS Operations by documenting operational processes and procedures, ensuring that operationalization processes have been completed (such as onboarding new systems into the ITSM framework), etc.

The Sr. Writer will play a key role in ensuring that systems are transferred into Operations with high quality documentation, developed by partnering with the Engineering and Operations teams to ensure that all procedural / technical details are captured completely and accurately. This is a senior role that will require a self-disciplined, self-motivated professional that holds his or herself to a high professional standard. This will be a rich, rewarding opportunity for the right professional, to include exposure to some of the best IT talent and technologies in the world, and an opportunity to be largely self directed and to be afforded creative latitude to develop the processes for this new function.

• Define, review and maintain IT Operational Readiness process and drive continuous improvement
• Ensure Internal processes, procedures, tools and infrastructure are documented, maintained and are adhered to in day to day operations
• Partner with subject matter experts to create professional, highly polished documentation for all systems transferred into operations, or other areas requiring professional documentation
• Ensure adherence to industry standard language - specifically ITIL V3
• Prepare both technical documentation and executive summary materials as part of service delivery packages
• Prepare technical diagrams as appropriate

• Polished written communication skills and technical writer experience
• Conversant with ITIL V3 concepts and language, and IT systems in general
• Excellent interpersonal skills, and the ability to methodically extract information from IT professionals in an efficient manner
• Ability to translate technical concepts to accurate diagrammatic views that can convey sophisticated subject matter into meaningful / understandable diagrams
• Advanced skills in the tools of the trade, such as Visio

Experience (Minimum):
• 5+ years experience as a Technical Writer
• 2+ years experience in operational transition

Experience (Preferred):
• 7+ years experience as a Technical Writer
• 3+ years experience in operational transition
• ITIL V3 Foundations

Education: Four (4) year degree or equivalent experience

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