A global healthcare insurance service company's Creative Services department has projects with quick turnaround times and often needs to tap into supplemental resources at the last minute. They need to field out work quickly but don’t have the time or resources to manage the process. For example, they want access to designer and proofreader resources without having to wait for their two-week onboarding process to be completed. In addition, they have an extremely heightened level of security that makes it difficult to send out files to offsite resources who are not equipped with client laptops and have non-secure email addresses.
Aquent provided talent who could work on an as-need basis. These candidates were put through the client’s interview and onboarding process and, once approved, they were considered a ready-to-go project resource. Aquent then provided the talent with an Aquent email address that allowed them to receive and send files to the client in a secure manner.
When the hiring manager has an immediate design or proofreading need, she contacts Aquent agents, detailing the project, and sends the files directly to Aquent. The agents reach out to talent and identify who is suitable and available to work. Once they identify the right talent, the agents send the files to the resource and the assignment begins. When the talent completes the project, he/she sends the files directly back to the client.
This process saves the client time and makes it easy for them to field out work. It solves the network security issue by providing talent with Aquent email addresses, thus affording the client the luxury of having access to multiple offsite resources. In addition, since Aquent has access to multiple project resources and can parse out the work, no one resource gets overloaded with deliverables and tight deadlines.