Position: Associate Producer, Client Experience

Location: San Francisco, CA

Digital

Through original thinking, pioneering action, and disrupting the status quo, our Digital team has transformed the beauty retail industry. From social to mobile to site to in-store technology, Sephora is a leading digital player that builds innovative client experiences where the clients are always the focus. With a “Genius” designation on the L2 Digital IQ Index (five years in a row), we’ll continue to set the pace for the industry…especially with you on our team.

Your role:

The Associate Producer role is responsible for implementation, execution, and management

of digital product launches, marketing content campaigns, and production projects. Your technical abilities allow you to build a top of class font-end experience. Key business partners include Merchandising , Marketing, Product Management, Project Management, Delivery Management, IT, Creative, and Client Experience. This role will report to the Producer.

 Responsible for the on-time, on-strategy, high-quality digital execution of marketing campaigns, SKU launches, and ongoing site experience management using multiple content management systems simultaneously like PIM, Contentful, BCC/ATG.

 Provide support for the digital production team on content development projects related to a variety of executional site needs

 Use a variety of tools to power the front-end experience and partner with Producers to optimize

experiences

 Maintain understanding of site standards, functionality, and available resources to quickly diagnose best course of action for project execution – partner closely with Dev Team & Project Management to resolve issues and assist in building new functionality

 Works with cross-functional teams to mitigate issues related to delivery and escalates critical issues to relevant stakeholders. Provides input to Producers on the development of alternative solutions

 Responsible for clear communication across cross-functional teams to ensure that all stakeholders are updated on project milestones, decisions, status, and delivery

 Ability to troubleshoot and problem solve technical issues with digital content and/or product set up

 Manage production approval process with cross-functional teams as necessary

 Manage other projects as needed

 QA site content and/or product launches daily and provide signoff for content release

We’re excited about you if you have:

 2 - 4 years of eCommerce experience in website operations

 Knowledge and experience with content management systems

 Familiarity with tracking software such as JIRA

 Detail-oriented with high degree of accuracy

 Ability to multi-task, managing multiple projects, people, and initiatives in a fast-paced environment

 Excellent written, verbal, and interpersonal communication skills

 Mastery of Microsoft Office and workflow processes

 Basic HTML knowledge

 Understanding of digital landscape and consumer mindset

 Passionate about eCommerce space

The target hiring compensation range for this role is $50 to $55/hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location. Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.