UX Operations Manager

Remote • REMOTE
Job Terms:
Start date:
December 2022

Job Description:

Note: This REMOTE role is open to authorized US-based candidates who are able to work Eastern or Central timezone hours.

Our client, a Fortune 20 organization, is seeking a UX Operations Manager [Please note: this role is called Product Strategy Senior Advisor internally] to join their Experience Design organization.  In this Consultant role, you will be regarded as a Senior Advisor in Experience Design Operations and your role will be to lead the Product Design team in execution of deliverables and process.

Key Responsibilities

  • Support the product design team in Agile methodologies and use of Jira towards effective and predictable delivery.
  • Build strong relationships with stakeholders to help manage priorities and roadmap items.
  • Develop feedback and quality loops, ensuring that programs meet focused goals and achieves established objectives.
  • Act as a connection point to enable stronger inter- and intra- team communications.
  • Establish and execute activities that build team culture and community, team values and trust.
  • Build impactful relationships and serve as a dependable point of contact across the Experience Design organization and cross-functional partners.
  • Provide logistical and operational support for the Experience Team Leads.
  • Contribute to the building and establishment of the Design Operations discipline.

Desired candidates will bring:

  • 10+ years of project/program management
  • 8+ years of Agile experience
  • 5+ years of Jira use
  • Self-motivated, flexible individual
  • Experience working with Creatives is highly desired
  • Ability to build relationships across the organization
  • Ability to facilitate collaboration with multiple teams
  • Agile experience required. SCRUM certification a plus.
  • Strong communication, influencing and interpersonal skills
  • Bachelor's degree or equivalent experience and Associate's Degree

Successful candidate will be required to pass a drug test, background check and education/employment verification prior to starting.