UX Writer

New York, NY; San Francisco, CA; Silicon Valley, CA
Job Terms:
Start date:
Posted By:
Jessica Dangott

Job Description:

Our client is looking for a senior UX Writer/Content Designer to drive clear, engaging content for both merchant- and user-facing journeys for the Holiday 2022 season. 

We’re looking for a UX Writer to focus on the Merchant Promotions and Badging to drive value for consumers and merchants. Promotions is one of the key growth tools for merchants to drive consumer demand and Badging is a key lever Merchants use to demonstrate quality and trust to potential consumers. You will work alongside a cross-functional team of PMs, Engineers, UX Researchers and Strategists. This role calls for strong partnerships with numerous UX teams across Merchant, Consumer and many other product teams. Your ability to collaborate effectively will be the key towards crafting premium experiences to grow Merchant business. 

This is a unique opportunity to embed deeply within a high-velocity cross-functional team to define and build out critical experiences that ladder up. You’ll have significant opportunities for leadership, autonomy, and foundational product impact. 

Overall Responsibilities:

Deliver our Promotions, Badging, and Insights Holiday 2022 content objectives via the following: 

  • Provide strategic product direction and hands-on writing support for Promotions and Badging, collaborating with partner teams (Consumer shopping, Search, Ads, Merchant Center, New Merchant Experience, etc)
  • Identify opportunities for x-product content alignment and UX improvements
  • Contribute to product narratives and help drive product vision and goals
  • Collaborate with external providers to provide quality guidelines and metrics for partner content streams
  • Articulate user journeys with scenarios, storyboards and presentations, low- and high-fidelity mocks, detailed interaction specs, and prototypes to effectively communicate interaction and design ideas.
  • Partner with various product teams to align on product solutions that consider consistency across the Merchant ecosystem

Top Daily Responsibilities:

  • Lead development of writing guidelines, terminology, voice/tone standards, and content patterns
  • Communicate effectively in a cross-functional product development team and present ideas and designs effectively
  • Participate in scoping and prioritization
  • Develop research hypotheses and participate in user interviews to identify pain points with existing tools and workflows
  • Develop strong partnerships with UX, UXR, UXW, PM and Eng partners. Proactive collaboration with cross functional team members is expected.


  • Bachelor's degree in English, Journalism, Communication, Literature, Business, Marketing, a related field, or equivalent practical experience
  • Content Strategy
  • Critical Thinking, Critical User Journeys, Written Communication, Collaboration
  • Figma
  • 3 years of experience in writing, editorial, marketing, UX writing, or related, as well as leading content strategy projects. Particular value on UX-focused product writing and shaping content for multi-disciplinary projects
  • Portfolio highlighting UX-focused writing samples and style guidelines
  • Mastery of translating complex terminology into plain language
  • Ability to lead, collaborate and influence cross-functional partners in engineering, design and product management teams
  • Ability to create data-driven solutions that take into account user insights, technical constraints, and business needs
  • Strong track record of producing high-quality content that’s clear, consistent, and concise
  • Systems thinker with an eye for details and experience creating frameworks and content patterns
  • Proven ability to work independently, prioritize what matters most, and set realistic expectations about what you can deliver


  • 5+ years of relevant content design experience
  • Experience working on global brands/experiences
  • Experience working across different time zones
  • Analytical thinking about customer journeys and content flows, framing and scaling content design solutions
  • Comfortable with A/B testing: Forming a hypothesis, designing a test, and building off results
  • Highly collaborative and self-directed
  • Understands needs for writing that can scale across different platforms
  • Comfortable with Web Design

Client Description:

A giant in the Tech Industry, this company's mission is to organize the world's information and make it universally accessible and useful. This company is committed to continuing to make diversity, equity, and inclusion part of everything they do—from how they build their products to how they build their workforce. Consistently named one of Forbes top employers, this company works hard to attract, retain and progress the best Talent.

A career here gives you the opportunity to be part of something bigger:

  • Expanding Opportunity - Providing people with information, tools and services to help them build knowledge, fuel curiosity, and unlock opportunity.

  • Protecting Users - Keeping billions of people safer online.

  • Including all Voices - Building a world where progress, equitable outcomes, diversity, and inclusion can be realities both inside and outside our workplace.

  • Responding to Crisis - Helping those affected by crisis through products, people and partners.

  • Advancing Sustainability - Unifying practices, partnerships, and products around a single mission — to foster sustainability at scale.

Are you ready to join the journey?

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.