Customer Insights Manager

Virtual; Remote
Job Terms:
$44/hr + benefits
Start date:
Posted By:
Caitlin Bair

Job Description:

We are seeking an experienced Customer Insights Manager to manage a longitudinal research program that will help us get feedback to help improve the customer experience for our devices. The ideal candidate is an experienced market researcher with strong project management skills and is detail oriented. This is a great opportunity to significantly impact the customer experience of our products.

• Managing a longitudinal research project (launching research activities, following-up on responses, etc.)
• Engaging with customers to ensure a delightful research experience and following up to ensure research activities are completed on time
• Conducting 1:1 interviews with customers
• Coordinating with key partners and communicating status
• Interpreting research results and sharing actionable insights with business partners in a timely manner

Preferred Qualifications:
• Excellent communication, presentation, interpersonal and analytical skills including the ability to analyze and communicate complex data clearly, concisely, and persuasively across different audiences and varying levels of the organization.
• Self-starter who is a customer-obsessed, detail-oriented, and enthusiastic team player.
• Ability to work with technical teams and handle multiple aspects of this project in an agile, fast-paced environment.
• Ability to analyze data using tools such as SPSS, R, NVivo

Client Description:

Want to work for one of the fastest growing and most admired companies in the world?

Founded in 1995 this client of Aquent’s has grown to one of the largest tech companies in the world. Driven by the excitement of building technologies, inventing products, and providing services that transform the way their customers live their lives and run their businesses. Come join them and work in a place that values innovation, creativity and leadership.

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.