Associate Delivery Manager

Job Terms:
Start date:
Posted By:
Michele Giella

Job Description:

Skills Needed:

Soft: Strong communications skills-excellent relationship builder and strong partner who can work with different teams, Multi-tasker who can simultaneously work on different types of projects and prioritize urgent and time-sensitive projects accordingly, Emotional intelligence, Industrious and resourceful, flexible, active listener.

Hard: Workfront, Photoshop, DAM knowledge, Smartsheet, Box, Zoom, Microsoft 365, Outlook, Word, Excel, PowerPoint, Teams

Position: Associate Delivery Manager
Marketing (Operations)
Our Marketing organization includes a strategic team of big thinkers and creatives who truly work
interdependently. Whether supporting our digital initiatives, planning our loyalty program, developing multi-
pronged marketing strategies, writing copy, building exciting in-store experiences, or designing national
advertising, we are constantly finding ways to underscore our promise to partner with our clients to make
the beauty world feel like it’s theirs—and our place as the industry leader. The pace is fast, the learning is
constant…but as part of a team this driven, the possibilities are endless.

Your role:
As an Associate Delivery Manager, you will be responsible for managing and optimizing delivery of assets
across all channels. You will partner with various internal and external vendor teams to identify the best work
stream for the creation of the assets for each program. You will maintain consistent delivery processes
through effective partnerships with production, operations, translations, and agency partners, and act as a
subject matter expert to achieve volume efficiencies and speed to market.
As the owner of the Delivery Process, you will:
 Proactively manage production and delivery of assets and make efficiency recommendations
 Drive consistency and quality across all areas
 Track and maintain projects each workstream and participate in related scaling exercises for the

In addition, you will:
 Actively work with Program Managers, Channel Ops Teams, and Agencies on process
optimization and integration of milestones and schedules into larger programs.
 Partner with production and agencies to deliver and optimize creative assets to spec, on time
and on budget.
 Serve as the single point of contact to internal production teams, production vendors,
translation partners, PM, and operations.

We’re excited about you if you have:
 2-3 years’ Program/Delivery/Marketing experience
 Exceptional organizational skills; ability to manage and track high volume of assets
 Must be detail-oriented, but able to connect details back to business goals
 Effective relationship-building skills, ability to cultivate strong partnerships across teams
 Effective communication and presentation skills, both written and verbal 

 Strong time management skills; ability to juggle priorities 

 Able to identify when projects are at risk
 Can-do positive attitude and a roll-up-your-sleeves approach