Community Manager (CPG)- MAT leave coverage

Job Terms:
Start date:
Posted By:
Michele Giella

Job Description:

Our ideal candidate has exceptional oral and written communication skills and is able to develop engaging content. You should be a ‘people person’ with great customer service skills and the ability to moderate online and offline conversations with our community. Ultimately, you should be able to act as voice of our brand and manage all community communications and execute all creative campaigns paid and organic.


Set and implement social media and communication campaigns to align with marketing strategies
Provide engaging text, image and video content for social media accounts
Respond to comments and customer queries in a timely manner
Monitor and report on feedback and online reviews
Organize and participate in events to build community and boost brand awareness
Coordinate with Marketing, PR and Communications teams to ensure brand consistency
Liaise with Development and Sales departments to stay updated on new products and features
Build relationships with customers, potential customers, industry professionals and journalists
Stay up-to-date with digital technology trends

Proven work experience as a community manager
Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)
Ability to identify and track relevant community metrics (e.g. repeat attendance at events)
Excellent verbal communication skills
Excellent writing skills
Hands on experience with social media management for brands
Ability to interpret online customer engagement metrics and work with creative teams to incorporate those insights
Knowledge of online marketing and marketing channels
Attention to detail and ability to multitask
Degree in Marketing or relevant field

Knowledge and Interest in the Wellness Space
Pop Culture - especially online culture - aficionado
Experience managing multiple brands concurrently