- Location:
- Oakland, CA
- Job Terms:
- Temporary
- Start date:
- ASAP
- Date:
- 06/23/2022
Job Description:
Our healthcare client's User Experience team is looking for an experienced UX writer. They are a small, highly collaborative group of writers, designers, strategists, and researchers, with a passion for making healthcare accessible and understandable. The team is located in downtown Oakland though they are currently 100% remote.
The team works on a wide variety of complex digital projects with many stakeholders across a distributed organization. The right person cares about quality content and the opportunity to go deep but also enjoys casual drop-in editorial consultations with other members of the team.
Responsibilities:
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Produce onscreen copy including instructions, menus, labels, alerts, landing pages, emails, and site documentation
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Research, evangelize, and follow best practices for content strategy and information architecture
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Work closely with designers, strategists, and the product team, iterating and tracking down answers from subject matter experts and other partners
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Conduct content audits and evaluate existing experience
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Create deliverables describing customer journeys, task flows, usage scenarios, and content requirements
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Build alignment and lead with quality
Your background
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5+ years of experience as a UX writer, information architect, content strategist, or web editor
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A portfolio showcasing clear, concise UX writing and accurate, engaging informational content
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Successful software and service design projects
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Comfortable with ambiguity
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Self-directed but enjoys collaborating too
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Used to hitting deadlines and helping manage expectations for your deliverables
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A degree in English, Communications, Journalism, or Computer Science
Bonuses
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Interest and experience in healthcare
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Experience addressing feedback from legal and compliance departments
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Experience meeting grade-level requirements and creating content for people who are not native English speakers
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Consulting or agency experience
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QA experience especially testing content
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Interest in site metrics and content testing
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SEO and direct marketing campaign