eCommerce Operations Manager

New York, NY (Hybrid Remote Schedule)
Job Terms:
Start date:
Posted By:
Christie Bridges

Job Description:

The E-commerce Operations Manager is responsible for the day to day management and smooth
process of Kiehl’s Global E-commerce operations including liasing with internal marketing and creative
teams. The candidate should have previous experience or show particular interest in e-Commerce
business and digital design. The ability to multi-task, be highly organized with avid attention to detail is a

 3+ years experience in e-commerce focused on driving sales and growth with measurable results
with a full understanding of the consumer journey. Corporate experience a plus.
 Bachelor's degree in Marketing or related fields
 Experience working with Global markets and APAC a plus
 Understanding of current e-Commerce trends, strategies, and techniques
 Ability to manage multiple tasks and prioritization skills along with the ability to work
independently and in a team setting
 Strong organizations skills required
 Attention to detail a must
 Excellent communication skills with the ability to adapt quickly to change and in a fast paced
Key responsibilities include:
 Own and manage the full Product Detail Page process with cross functional partners
 Primary point person for all market requests
 Manage & update the global animation calendar
 Responsible for asset adoption tracking
 Ownership of site audits for all global markets
 Responsible for digital PIM/DAM Management
 Responsible for the quality assurance of each animation package prior to final release to the
 Always on market and competitive research
 Animation Campaign Management: Develop a detailed project plan and monitor progress,
manage cross-functional review process, QA delivery, Market release management
 Partner closely with the Technical PM to ensure the brand layer master site is up to date for
market reference and all assets are created to the correct sizes and specifications required
 Lead the organization and logistics of Kiehl’s Annual Global Digital Forum

Client-specific PTO/Benefit/Perks: