UX Program Manager

Job Terms:
Start date:
Posted By:
Sara El-Shami

Job Description:

Aquent is looking for a UX Program Manager for our Fortune 500 client. This is a full time, remote role for 6 months with the opportunity to convert to perm and offers full benefits - medical, dental, 401K and more. A UX Program Manager creates a work environment that empowers and enables designers to function seamlessly and do their best work. They organize and manage digital products and services from the ground up; facilitate diverse teams toward clear priorities, unified goals 70and measures of success; work closely with fellow UX team members to nurture partner relationships and requests; think broadly about systems, software/tools, patterns and process to innovate and improve the design organization’s operational effectiveness; apply and support how we scale human-centered design in an agile organization; drive collaboration and learning opportunities to create a healthy, engaging design culture.

This UX Program Management role will support the operations of our Content and Design Quality UX Platform area. The area is accountable for driving design quality and consistency across all products by defining design standards, building shared systems, tools and libraries (e.g., a single content management system, an experience design system). This person will define processes and facilitate organizational alignment, change management, education/training, onboarding, and governance activities in support of this team’s initiatives.

Key Responsibilities:

Program Delivery
• Understand and contribute to partner area business strategies, goals, products, and roadmaps.
• Lead and coordinate new work requests across stakeholders, framing opportunities to effectively prioritize and clearly define UX engagements for major programs.
• Strategically assess staffing capacity and operating models to drive healthy collaboration, design quality and workflow efficiency across the organization.
• Manage relationships with internal business and technology partners across program areas.
• Track and report on delivery performance and resource capacity across the UX organization.

Talent, Process and Operational Effectiveness
• Care for our humans; lead improvements in hiring, onboarding, personal development, and recognition practices.
• Communicate a clear understanding of design activities and value.
• Set measurable targets and drive strategic change in our design practices to improve design quality and UX delivery efficiency.
• Optimally leverage budgets; coordinate UX expense management and reporting.

Education and Experience
• Bachelor’s degree required.
• Seven or more years of design program, operations, or account management experience in delivering digital solutions.

Certificates, Licenses, Registrations
• Agile Scrum Certification a plus but not required.
• PMP or equivalent a plus but not required.

Functional Skills
• Consumer-centric predisposition and demonstrated relationship building experience.
• Polished communication and presentation skills; effective at navigating crucial conversations.
• Ability to understand data, analyze results and draw insights.
• Demonstrated collaborative, experimental, and holistic approach to problem solving.
• Ability to work independently and apply strategic, systems thinking to maturing the UX practice.
• Experience organizing and adapting UX team practices within an agile scrum or XP environment.
• Knowledge of best practices for planning and executing human-centered design.
• Comfortable facilitating design thinking exercises (don’t worry if you haven’t done it before, in-house training is provided).