Social Media Manager

Job Terms:
Start date:
Posted By:
Jessica Dangott

Job Description:

Job Description:

The  Studio is focused on delivering the best casual games for Web, Windows and Mobile platforms worldwide. Dedicated to delivering high-quality community support, we are looking for a Community Program Manager who is a digital native and intuitively understands the language and behavior of classic casual players. As an integral part of Marketing, the Community Manager will be responsible for growing all  social channels across the portfolio. Responsibilities will center around developing a successful communications strategy to acquire new followers, improve reach, increase engagement, and support Marketing initiatives driving Days Active and Time Spent. A successful candidate is comfortable performing in a fun and fast-paced environment. This position requires social media experience, understanding the value of social interactions, adhering to corporate guidelines for official community conduct, tracking, and reporting key KPIs, and alignment with internal stakeholders. This individual will be able to anticipate needs, keep Social Pages up to date, write post copy, and carry the voice of the brand through all communications. The Community Manager will work directly with Marketing, Customer Support, and Product Teams to track player sentiment, respond to player comments, and work with internal teams to resolve customer issues. This candidate should have strong communications skills and embody the face of the studio, bringing information to fans, building relationships, and managing customer interactions daily. This position is expected to be available during core business hours in a “Work from Home” environment. The role requires an assurance of uninterrupted internet connectivity, an innate ability to foster a “work-like” environment at home,

Open to the flexibility (on rare occasion) to support activities outside of core business hours. When leading weekly updates and participating in virtual meetings, you will be expected to communicate verbally and visually over Microsoft Teams.

Daily Responsibilities

As a member of the team, you will:

- Write, post, schedule and tag daily communications on all social pages

- Track and report player sentiment, campaign results, and social growth

- Partner with Customer Service in weekly stand-up to report top player sentiment to Product, Quality and Test teams

- Provide investigative support around product issues impacting player's experience

- Partner with Marketing to support new product and content releases

- Manage and update social page headers, profile pictures, descriptions, and links regularly to keep pages relevant

- Stay up to date on social trends and how these translate to our games, audience, and player experience

- Collaborate with Marketing, Design, and Product teams to promote social growth and increase player engagement 

Additional Qualifications and Skills

• 3-5+ years’ experience in Social Media Management

• Excellent communication skills (written and verbal)

• Experience writing Marketing and post copy in a brand voice

• Ability to pull and analyze social data and campaign results

• Creative and analytic problem solver with the ability to pivot and prioritize social needs independently

• Deep understanding of Social Platforms – capabilities, strengths, and risks (Facebook, Twitter, Instagram, YouTube, LinkedIn)

• Self-starter with ability to work both independently and identify when to collaborate with other team members

• Comfortable in a multi-tasking, high-energy, customer facing environment

 Success working cross-functionally with teams outside of Marketing

• Basic Casual Game industry knowledge

• Use Microsoft digital tools (Office, Teams, Azure, SharePoint, Outlook)

• Experience using Sprout Social’s Smart Inbox, Publishing, Listening, and Reporting functions

• Familiarity with ZenDesk’s Customer Service solution

Client Description:

Our client is a large technology company based in Redmond, Washington with a mission to empower every person and every organization on the planet to achieve more. They develop computer software, consumer electronics, personal computers, and related services. This company enables digital transformation for the era of an intelligent cloud and an intelligent edge.

Working here, you will be part of a company that values:

  • Innovation
  • Diversity and inclusion
  • Corporate social responsibility
  • AI
  • Trustworthy computing

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.