Usability Researcher

Seattle, WA
Job Terms:
Start date:
Posted By:
Ryan Lack

Job Description:

Do you have a strong record of conducting usability tests and driving excellent user research? Do you have a passion for technology and a desire to bring delightful, cutting-edge products and services to life in an entirely new way? Then join us on our mission to provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Aquent's Client is looking for a usability specialist to be a part of the design team building easy, simple, and efficient user interfaces for residential and enterprise broadband customers. A strong passion to advocate on behalf of users is an absolute must. You will also responsible for coordinating user research and usability testing activities and communicating the findings to the product leadership team to help influence design strategy and roadmaps.

* Document best practices for conducting user research and help create a usability toolkit for conducting formal and informal user studies.
* Promote usability best practices within the organization, not just the design team.
* Conduct variety of user experience studies, e.g., competitive reviews, focus groups, field studies, usability tests, surveys, cognitive walkthroughs, paired comparisons, structured interviews, contextual inquiry, task analysis, field studies, heuristic review, remote testing, and card sorting.
* Create tasks and materials needed for testing and define success criteria for each study.
* Presents usability study results and make actionable research-based recommendations to product team members.
* Observe user session, making notes for analysis and communicating the findings with the design team to ensure that usability findings are implemented correctly.
* Work with designers to analyze findings so that wire frames and mockups can be designed prior to development to promote greater ease of use and positive consumer experience.

Job Qualifications:
* Advanced degree in Cognitive or Experimental Psychology, Technical Communication, Human Computer Interaction, or equivalent experience
* Minimum of 5-7+ years experience doing user research and conducting formal usability studies.
* Demonstrated history of conducting usability studies and user research, including contextual inquiry, screening questions, plans, and reports.
* Skill and desire to promote user centered design to technical teams.
* Strong interest in user’s everyday needs and workflow
* Teamwork and collaboration-oriented in a very dynamic group.
* Detail oriented and able to take on self-directed projects
* Communicate complex subject matter verbally or in written form.