Digital Product Operations Manager

Anaheim, CA
Job Terms:
Start date:
Posted By:
Jaleesa Nance

Job Description:

Aquent's Client creates world-class immersive digital experiences for premier vacation brands and more. Digital has offices in Anaheim, Glendale, Hong Kong, Orlando, Paris, Seattle and Shanghai, where we design and develop results-driven websites and mobile applications.

Reporting to the Manager, Digital Product Operations, the Digital Product Operations Manager will work with business partners to bring to life their Marketing, Sales and Brand needs on the Technology & Digital websites and apps. This position works closely with teams across Marketing, Sales, and Operations and all Technology & Digital disciplines. The ideal candidate will have an understanding of consumer-facing websites, mobile and Digital marketing. The candidate will need to have strong collaboration and communication skills.

Position Responsibilities:

● Relationship Management – The Digital Product Operations Manager, under guidance from their leader, fosters effective working relationships and manages partner expectations, scope, budget discussions and project communications.

● Develops strong partner relationships

● Provides partners with a consistent point of contact and accountability for their digital business needs

● Works collaboratively with cross-functional teams to address priority conflicts if they arise

● Can frequently shift focus across multiple projects or lines of business

● Collaborates with Manager, Lead and multiple partners to build business requirements, manage scope expectations, and deliver solutions within the established digital strategy

● Collaborates with other Digital Product Operations Managers, Lead Digital Product Operations Managers, Product Analysts and Product Managers across various product lines and brands within DPEP Technology & Digital to support a frictionless Guest experience across touch points

● Project Management – The Digital Product Operations Manager is responsible for translating marketing concepts into detailed product requirements and executable tactics.

● Generates project briefs that illustrate the essential elements of a project including objectives, strategies, target audience, background, and execution considerations to share with Manager and Lead for approval

● Writes detailed business requirements, or at least owns their quality

● Responsible for the on-time, on-budget, on-strategy delivery of marketing- and operations-related projects

● Escalates unresolved business, strategy, scope, and budget issues as appropriate to the Manager and Lead

● Ensures appropriate review and sign-off of key deliverables with Technology & Digital teams and partners

● Fosters effective working relationships with internal Digital Creative, Production, Product and Technology teams and often brokers solutions between them

● Communicates changes in business strategic direction or priority shifts to Manager, Lead, and functional teams

● Ticket management – works closely with Production team to address business clarification needs and remove roadblocks

Preferred Qualifications:

● Experience with digital or technology platforms

● Travel Industry knowledge

● Worked on Marketing Campaigns/ Media

● Some experience with estimation and budgeting

● Confluence & Jira

Required Education:

● Bachelor’s Degree or equivalent

Client Description:

This legendary company has entertained, informed and inspired people around the globe for over 90 years. Named one of Forbes top companies to work for year over year, this is where dreams really do come true.

Whether you’re looking to create, support business growth and development, work behind-the-scenes on your favorite TV shows or upcoming movies, or anything in-between, this is your opportunity to start the next chapter of your career story and help create the exhilarating experiences this company is known for worldwide.

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.