Design Operations Program Manager

Menlo Park, CA
Job Terms:
Start date:
Posted By:
Heidi Glynn

Job Description:

Design Program Managers at this company are passionate connectors and problem solvers. By supporting the various aspects of the product teams, you will enable teams to focus their time on designing, building and shipping products. You will improve team communication, collaboration, and remove roadblocks. Finally, you'll utilize a full range of organizational and interpersonal skills to help keep our teams on track, execute specific design initiatives intended to grow team culture, industry expertise, and team impact, and you'll have an opportunity to work with cross-functional teams as you establish great ways of working together.

We are looking for an experienced Design Operations Program Manager who will identify opportunities, craft, drive, and own the strategy of programs that support a healthy design team culture. These programs include quarterly fun events, and help drive programs related to understanding our team’s responses to our company-wide tool that measures our team’s experience at the company. You will report to the Design Operations Manager and partner closely with the Design Operations Team, Design Leadership, and Designers. In addition, you will work with our Design Operations Manager and support central programs, that include coordinating updates to our design resource wiki, design office hours, and all-hands when needed.


  • Establish team rhythms that support a healthy design culture and team cohesion
  • Execute end-to-end initiatives and programs while working with multiple stakeholders often across product areas and/or teams
  • Improve design quality through feedback and iteration, explore a range of design options, QA programs, and prioritize design elements to facilitate the design process
  • Facilitate meetings to drive progress against goals and objectives, establish clear next steps and owners, and resolve blocks that impede progress
  • Collaborate with cross-functional partners within the design organization to ensure a smooth product development process
  • Support design teams with effective communication, proactive problem solving, information distribution and resourcing solutions
  • Execute activities that build team culture and community, team values and trust, and help individuals tie their work back to the company's mission

Minimum Qualifications:

  • Experience creating programs or impactful solutions to resolve an identified problem or a gap with measurable results
  • Experience working directly with cross-functional partners within the design organization
  • Minimum 5 years of experience as a digital producer, project manager or program manager with experience executing programs, supporting design teams, and developing relationships
  • Track record of operating independently
  • Experience supporting product or business strategy in a fast-paced environment
  • Strong verbal and written communication skills
  • Experience working with design teams