CX / UX Strategy Lead, Associate Director

Hybrid in Boston
Job Terms:
$150,000 - $180,000
Start date:
Posted By:
Robin Legator

Job Description:


Our client, an innovative global healthcare company named one of the best places to work in the US, is looking for a Consumer Experience (CX)/User Experience (UX) Strategy Lead, Associate Director.  This role will provide the end-to-end consumer experience strategy and solutions for the company's patients, customers and staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market and customers, and technical frameworks.

The position will develop CX strategy to  define, differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated and more reliable for users in collaboration with cross-functional teams and other key stakeholders.  They will identify and set CX strategy, envision complex UX ecosystems, and inspire teams to push the boundaries of what’s possible.


  • Influential leader representing CX/UX Strategy across the business and corporate, including product and service development functions
  • Reallocate resources appropriately to deliver on priorities under tight deadlines; responsible for leading a team of CX Strategy employees and contractors
  • Ensure CX/UX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency
  • Mentor, share and empower the team to stay informed of changes in the industry, constantly learn and grow as a CX/UX Strategist
  • Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations and stakeholder groups
  • Affect deep levels of change in terms of how CX and UX functions with its peers in Global Business Units, R&D, Corporate and Engineering
  • Ability to communicate effectively with a large organization, leadership team, and individuals. Can flex and adapt to audiences at all levels and across stakeholders/partners
  • Provide the CX/UX Strategy with human-centered and holistic thinking at scale across diverse product releases, platforms
  • Work closely with direct and indirect team members to define, document and maintain our overall user experience strategy, rollout, and operations for products and digital solutions
  • Embody excellence in consumer experience at all level and influence product and service strategy direction


Key Qualifications: 

  • Bachelor's degree or equivalent work experience in Design, HCI, MBA or related field. Master’s degree in relevant field a plus
  • 10+ years of hands-on lead CX/UX strategist at a large global enterprise experience is a must
  • Solid understanding of how to create, measure and refine consumer experience strategy based on user research, human factors, customer feedback and market data
  • 10+ years of experience in the strategic design planning and human-centered design of multi-device software/applications and platforms
  • Previous experience implementing a Human-Centered Design and strategy in product and/or service development
  • Ability to demonstrate the balance of business, user needs and analytics with quality execution is a must to be considered for this position
  • Embody a strong and effective user’s point of view inside the organization
  • Excellent verbal and written communication skills, especially as they relate to presenting, articulating and defending research and design decisions
  • Familiarity with pharma/health technology is a plus

Desired Traits:

  • You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company
  • Agility, Decisiveness, Resilience, Transparent communications and Openness with strong attention to details
  • You bring the ability and interest to help lead cultural shifts in the organization including Digital transformation
  • You have an intellectual curiosity that inspires others around you