Merchant Services Manager

New York, NY; Seattle, WA; Menlo Park, CA
Job Terms:
DOE + Benefits
Start date:
Posted By:
Teddy Stackman

Job Description:

This Client's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at this company are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we're just getting started.

This person shall join The Merchant Services Team. Novi’s looks to empower everyone, everywhere to access the world’s financial system to accelerate financial inclusion and economic empowerment.

We are looking for a strong sales/ partnerships person who has experience in influencing internal and external stakeholders. The person should be entrepreneurial, strategic and action-oriented. This person is an analytical and resourceful problem solver who is comfortable working in an early stage business in a large firm.

You will be part of a high-performing team that works cross-functionally with product, engineering, legal, marketing and operations teams to develop new capabilities, improve merchant experience, and reduce barriers that prevent people from driving payments and commerce on this site. This team works across the family of apps to deliver products and services that drive greater prosperity for individuals, communities and businesses.

The position is located in Menlo Park or Seattle or NYC.


  • Lead relationships with partners/ merchants to drive payments adoption.
  • Evangelize our new products and platform features to partners/ merchants through partner teams, 1-on-1 relationships or scale events and conferences. Scope opportunities in market & build channels and pipeline to drive merchant acquisition
  • Partner with internal cross functional teams to identify growth opportunities for payments in market
  • Provide partner and merchant feedback to inform & influence product roadmaps. Help drive product tests for merchants.
  • Increase the effectiveness of XFN teams by recognizing, implementing and scaling opportunities for Novi products & strategies
  • Track, analyze, influence, and communicate key metrics to build opportunities and experiences that create scale and meaningful ecosystem value

Minimum Qualifications:

  • MBA or equivalent experience
  • 8+ years related experience working within the sales, partnerships or business development space
  • Entrepreneurial outlook, able to work in chaos and flux, a go getter who takes initiatives and drives project; has strong project management experience
  • Experienced communicator capable of presenting ideas to external and internal audiences
  • Experience working with cross-functional teams in complex, matrix organizations
  • Strong analytical and data analysis skills

Preferred Qualifications:

  • Proven ability to solve difficult problems that span customer facing, strategy, and operations.
  • Experience in Merchant Services, scaled sales or partner management
  • Experience with Payments, E-Commerce or consumer tech companies
  • Entrepreneurial, self starter, comfort with fast-changing, start-up-like environment


Client Description:

Based in Menlo Park, California, this top social media company builds technologies that help people connect. Their mission is to give people the power to build community and bring the world closer together. 

With a culture of constantly iterating, solving problems and working together to connect people all over the world, it’s important that their workforce reflects the diversity of the people they serve. Hiring people with different backgrounds and points of view helps make better decisions, build better products and create better experiences for everyone.

Working here, you’ll:
• Be part of their mission of community building
• Work on the most visible apps and services in the social media industry
• Work in an Agile environment, in constant iteration and problem-solving mode
• Have a hand in developing products that empower more than 3 billion people around the world to share ideas, offer support and make a difference

Why work with AQUENT? Check out our awesome benefits: https://aquent.com/find-work/talent-benefits

Aquent is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.